Retail Personal Banker II: Sales, Service & Solutions

Fifth Third; East Side (PA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Differentiated compensation offerings

Job summary

Fifth Third Bank in Evansville, IN is seeking candidates for a Retail Personal Banker II-in training to develop sales and service skills through a structured onboarding program with rotations in Operations and Sales & Service.

The role emphasizes financial needs assessment, cross-selling, and building strong customer relationships across a broad product line, including deposits and loans, while maintaining policy adherence and risk awareness.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
• The NMLS web site provides MU4R questions and registration Required for employment in this position.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners referring customers to provide timely, holistic financial solutions.
• Consistently meet/exceed customer experience and production goals and enhance revenue growth as measured by the Financial Center P&L.

Skills

Sales experience

Customer service

Financial knowledge

Math/profit analysis

Communication skills

Education

College degree or related experience

Tools

NMLS registration knowledge

Job description

Fifth Third Bank in Evansville, IN is seeking candidates for a Retail Personal Banker II-in training to develop sales and service skills through a structured onboarding program with rotations in Operations and Sales & Service.

The role emphasizes financial needs assessment, cross-selling, and building strong customer relationships across a broad product line, including deposits and loans, while maintaining policy adherence and risk awareness.