Retail Personal Banker II: Relationship Growth & Solutions

Fifth Third Bank, N.A.; Auburn Hills (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank, National Association in Auburn Hills, MI is seeking a program participant to become a Retail Personal Banker II after a 4-8 week onboarding with rotations in Operations and Sales & Service. The role emphasizes deposits, loans, and fee-based services, building relationships with customers through consultative selling.

The program trains you to deliver specialized care, promote financial products, and collaborate with partners while adhering to risk and ethics standards.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanour and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Skills

Sales experience

Financial literacy

Customer service

Communication skills

Education

College degree or work experience

Job description

Fifth Third Bank, National Association in Auburn Hills, MI is seeking a program participant to become a Retail Personal Banker II after a 4-8 week onboarding with rotations in Operations and Sales & Service. The role emphasizes deposits, loans, and fee-based services, building relationships with customers through consultative selling.

The program trains you to deliver specialized care, promote financial products, and collaborate with partners while adhering to risk and ethics standards.