Retail Personal Banker II - Relationship & Growth Focus

Fifth Third; Grand Rapids (MI); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI, offers a 9-week onboarding program that rotates through Operations and Sales & Service, with a certification upon completion to advance to Retail Personal Banker II. This is a sales-focused role emphasizing deposits, loans, fee-based services, and building lasting relationships with customers.

The position requires a college degree or transferable experience, comfort with sales, and the ability to analyze credit and financial information.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new customers and cross-sell.
• Ability to analyze credit and financial information using advanced math functions.
• Professional appearance and strong verbal/written communication.
• S.A.F.E. Act registration via NMLS required for employment.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and promote suitable solutions.
• Utilize marketing tools to set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to partners for holistic financial solutions.
• Meet or exceed customer experience and production goals; protect customer data.
• Provide guidance to CSRs on the sales and referral process.

Skills

Sales experience

Customer service

Communication skills

Math skills

Education

College degree or equivalent experience

Job description

Fifth Third Bank in Grand Rapids, MI, offers a 9-week onboarding program that rotates through Operations and Sales & Service, with a certification upon completion to advance to Retail Personal Banker II. This is a sales-focused role emphasizing deposits, loans, fee-based services, and building lasting relationships with customers.

The position requires a college degree or transferable experience, comfort with sales, and the ability to analyze credit and financial information.