Retail Personal Banker II: Growth, Relationship & Solutions

Fifth Third; Westlake (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Fifth Third Bank in Westlake, OH is hiring a Retail Personal Banker II after a 9-week onboarding program with rotations in Operations and Sales & Service. The role emphasizes sales development, relationship building, and cross-selling deposits and loans to meet customer needs while delivering exceptional service and maintaining risk controls.

The program concludes with a certification and a path to a broader Retail Personal Banker career within the bank.

Qualifications

• College degree or relevant work experience.
• Experience in financial services preferred.
• Ability to cross-sell and refer to partners.
• Ability to analyze credit and financial information.
• S.A.F.E. Act registration required.
• Professional appearance and communication.

Responsibilities

• Use consultative sales to build customer profiles and identify needs.
• Maintain knowledge of Retail products/services and recommend solutions.
• Utilize marketing tools to reach out to customers and set reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Refer customers to Mortgage/Small Business/Commercial teams for holistic solutions.
• Meet or exceed customer experience and production goals.

Skills

Sales experience

Financial literacy

Math skills

Communication skills

Professional presentation

Retail policies

S.A.F.E. Act registration

Education

College degree or equivalent

Tools

CAMP

Job description

Fifth Third Bank in Westlake, OH is hiring a Retail Personal Banker II after a 9-week onboarding program with rotations in Operations and Sales & Service. The role emphasizes sales development, relationship building, and cross-selling deposits and loans to meet customer needs while delivering exceptional service and maintaining risk controls.

The program concludes with a certification and a path to a broader Retail Personal Banker career within the bank.