Retail Personal Banker II — Growth & Relationship Builder

Fifth Third Bank; Haslet (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Fifth Third Bank in Fort Worth, Texas is seeking candidates for a Retail Personal Banker II program. Selected candidates will complete a 4-8 week onboarding with rotations in Operations and Sales & Service to prepare for a sales-focused role.

The program culminates in a certification and places you in a role that promotes deposits, loans, and fee-based services, building relationships with customers while following bank policies.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site provides the MU4R questions and registration Required for employment in this position.

Responsibilities

• Use consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify needs.
• Maintain knowledge of Retail products/services and recommend solutions using the value proposition.
• Utilize CAMP and other approved Marketing tools to reach out to customers and set appointments for financial reviews.
• Primarily focused on cross-selling to existing customers and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners and refer customers to provide holistic financial solutions.
• Meet/exceed customer experience and production goals and drive year-over-year revenue growth.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Follow the Bancorp Code of Business Conduct and Ethics and policies.

Skills

Sales experience

Customer service

Communication

Team collaboration

Education

College degree or work experience

Tools

NMLS knowledge

Job description

Fifth Third Bank in Fort Worth, Texas is seeking candidates for a Retail Personal Banker II program. Selected candidates will complete a 4-8 week onboarding with rotations in Operations and Sales & Service to prepare for a sales-focused role.

The program culminates in a certification and places you in a role that promotes deposits, loans, and fee-based services, building relationships with customers while following bank policies.