Retail Personal Banker I — Training & Growth Path

Fifth Third Bank; Detroit (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

Fifth Third Bank in Detroit seeks a Retail Personal Banker I through a 4–8 week onboarding program. The role emphasizes consultative sales to meet customer financial needs and acquiring new households. The position involves processing teller transactions and supporting platform staff to enhance customer experiences.

The program leads toward a Retail Personal Banker role with risk and policy adherence as core requirements and opportunities to grow within the bank.

Qualifications

• College degree or work experience providing transferable skills.
• Experience in financial services or sales is preferred.
• Ability to analyze financial information and recommend solutions.

Responsibilities

• Use consultative sales to build a customer profile and identify needs.
• Maintain knowledge of Retail products and recommend solutions.
• Proactively reach out to customers and set appointments for reviews.
• Cross‑sell to existing customers and engage in outside sales activities.
• Collaborate with Mortgage, Small Business, and Commercial partners as needed.
• Meet or exceed customer experience and production goals.
• Provide guidance to CSRs on sales and referrals.
• Maintain customer confidentiality and follow conduct policies.

Skills

Consultative sales

Customer relations

Financial needs assessment

Cash handling

NMLS/SAFE Act awareness

Education

College degree or transferrable skills

Tools

CAMP tools

Job description

Fifth Third Bank in Detroit seeks a Retail Personal Banker I through a 4–8 week onboarding program. The role emphasizes consultative sales to meet customer financial needs and acquiring new households. The position involves processing teller transactions and supporting platform staff to enhance customer experiences.

The program leads toward a Retail Personal Banker role with risk and policy adherence as core requirements and opportunities to grow within the bank.