Retail Personal Banker I — Launch Your Financial Career

Fifth Third Bank; Florida; On-site; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank is seeking candidates for a Retail Personal Banker I program in Florida. Selected candidates enter a 4-8 week onboarding with rotations through operations and Sales & Service, culminating in a certification to perform roles within the Retail Personal Banker family.

The program emphasizes building customer relationships, cross-selling financial solutions, and providing exceptional service. Mobility for training and travel within the affiliate is required.

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities to acquire new consumer households and cross-sell.
• Must be able to demonstrate understanding of advanced math functions for credit and financial analysis.
• Ability to represent Fifth Third Bank professionally in appearance and communication.
• Knowledge of Retail policies and procedures to exercise good judgment.
• This position requires S.A.F.E. Act registration at employment via NMLS.

Responsibilities

• Use consultative sales process to identify financial needs and build customer profiles.
• Maintain knowledge of Retail products/services and propose appropriate solutions.
• Utilize approved tools to set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities as directed.
• Collaborate with partners to connect customers with mortgage, small business, and investment services.
• Meet/exceed customer experience and production goals; contribute to revenue growth.
• Guide CSRs on sales and referral processes.
• Promote superior customer service with professionalism and trust.

Skills

Sales experience

Customer service

Financial knowledge

Communication skills

Education

College degree or work experience

Job description

Fifth Third Bank is seeking candidates for a Retail Personal Banker I program in Florida. Selected candidates enter a 4-8 week onboarding with rotations through operations and Sales & Service, culminating in a certification to perform roles within the Retail Personal Banker family.

The program emphasizes building customer relationships, cross-selling financial solutions, and providing exceptional service. Mobility for training and travel within the affiliate is required.