Retail Personal Banker I — Launch Your Consultative Banking Career

Fifth Third; Spring Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Fifth Third Bank seeks candidates for a Retail Personal Banker I in Spring Arbor, MI. After a 4–8 week onboarding with rotations in operations and Sales & Service, you will enter a Personal Banker I role focused on identifying and meeting customers' financial needs.

You will build relationships, cross-sell products, and work with partners to provide holistic solutions while upholding risk, ethics, and customer service standards. Salary is commensurate with experience and location.

Qualifications

• College degree or work experience providing transferrable skills, or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the NMLS.

Responsibilities

• Use the consultative sales process and financial needs assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Skills

Sales abilities

Financial services knowledge

Communication skills

Numerical/mathematical skills

Professional presentation

Education

College degree or equivalent

Job description

Fifth Third Bank seeks candidates for a Retail Personal Banker I in Spring Arbor, MI. After a 4–8 week onboarding with rotations in operations and Sales & Service, you will enter a Personal Banker I role focused on identifying and meeting customers' financial needs.

You will build relationships, cross-sell products, and work with partners to provide holistic solutions while upholding risk, ethics, and customer service standards. Salary is commensurate with experience and location.