Retail Parts Specialist: Customer Solutions & Service

Genuine Parts Company; Midwest City (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Genuine Parts Company’s NAPA store is seeking a Customer-Focused Retail Associate who delivers automotive parts solutions, assists both retail and wholesale customers, and supports store performance through product knowledge and responsiveness.

You will use POS and inventory/catalog tools, engage customers, and help with deliveries, transactions, and general store operations in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Valid Driver's License is required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Strong communication

Customer-focused mindset

Listening and problem-solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

Genuine Parts Company’s NAPA store is seeking a Customer-Focused Retail Associate who delivers automotive parts solutions, assists both retail and wholesale customers, and supports store performance through product knowledge and responsiveness.

You will use POS and inventory/catalog tools, engage customers, and help with deliveries, transactions, and general store operations in a fast-paced environment.