Retail Parts ProStore 9461

Advance Auto Parts; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer in Orlando is seeking a Retail Parts Pro. In this full-time role, you will leverage your expertise in automotive systems and parts to assist DIY customers. You will manage sales goals and maintain high standards of customer service while performing various in-store responsibilities. Candidates should have 3–5 years of automotive parts experience and be required to work flexible hours.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to work flexible hours including evenings and weekends.
• Strong organizational skills.
• Ability to communicate effectively in English; Spanish is a plus.

Responsibilities

• Provide excellent customer service for DIY customers.
• Achieve personal and store sales goals.
• Manage various DIY service tasks.
• Assist with store inventory and maintain cleanliness.

Skills

Customer service orientation

Automotive system knowledge

Sales skills

Communication skills

Parts lookup skills

Education

Valid driver's license

ASE Certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Retail Parts Pro is a professional level sales position that supports the advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and comprehensive part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from special order, FDO, second source, etc., and in‑depth knowledge of store inventory and maintenance processes.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (e.g., internal engine, suspension, brakes, electronics, exhaust).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

• 3‑5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver’s license.
• ASE Certification preferred, but not required.

Physical Demands

Physical demands are typical of a retail sales position involving frequent standing, walking, and lifting of parts. Specific details can be provided upon request.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing and Retail