Retail Parts ProStore 6362

Advance Auto Parts; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer in Grand Rapids is seeking a professional-level sales associate to support DIY business functions. The role requires deep knowledge of automotive systems and store operations, aimed at providing excellent customer service while managing sales goals. Ideal candidates will possess strong sales skills and prior automotive experience.

Qualifications

• 3–5 years of prior automotive parts experience.
• Ability to speak and write English; Spanish a plus.
• Strong organizational skills.

Responsibilities

• Provide GAS2 selling experience for customers.
• Manage DIY services including battery installation.
• Achieve personal/store sales goals.

Skills

Automotive systems knowledge

Customer communication

Inventory management

Diagnostic abilities

Sales skills for DIY

Education

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from multiple avenues and maintains in-depth knowledge of inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Keyholder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license.

ASE Certification Preferred, but not required.

Physical Demands

None specified.

Seniority Level

Mid‑Senior level.

Employment Type

Full‑time.

Job Function

Sales and Business Development.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.