Retail Parts ProStore 8511

Advance Auto Parts; Matthews (NC); On-site; USD 36,000 - 56,000; Full time

Job summary

A leading automotive parts retailer is seeking a Mid-Senior level sales professional for a full-time position. This role requires expertise in automotive systems and a proven sales background. You will be responsible for providing outstanding customer service and managing various DIY services. Candidates should have prior experience in automotive parts, strong organizational and communication skills, and the ability to work flexible hours.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transaction fulfillment.
• Valid driver's license required.
• Proficient with Microsoft Word and Excel.
• Ability to work days, evenings, and weekends as needed.

Responsibilities

• Provide exemplary customer service during DIY visits and calls.
• Achieve personal and store sales goals.
• Manage DIY services including installations and testing.
• Assist in store inventory processes.
• Maintain store cleanliness and appearance.

Skills

Automotive system knowledge

Sales skills

Customer service skills

Organizational skills

Effective communication

Basic math skills

Product knowledge

Advanced selling

Sourcing

DIY knowledge

Education

High school diploma or equivalent

ASE Certification (preferred)

Tools

POS and parts lookup systems

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The role has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. It sources from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus) and communicate effectively with customers, peers and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver’s license. ASE Certification Preferred, But Not Required.

Physical Demands

Not specified.

Seniority Level

Mid‑Senior level.

Employment Type

Full‑time.

Job Function

Sales and Business Development.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.