Retail Parts ProStore 3330

Advance Auto Parts; Johnson City (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A retail automotive parts provider in Johnson City, Tennessee is looking for a full-time sales professional. The role requires expert knowledge of automotive systems and outstanding customer service skills. Responsibilities include providing DIY assistance, achieving sales goals, and managing store inventory processes. The ideal candidate will have 3-5 years of experience and must possess a valid driver's license. Competitive salary with potential for growth within the company.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• ASE certification preferred but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including installation and testing.
• Achieve personal/store sales goals.

Skills

Expert knowledge of store systems

Advanced automotive system knowledge

Parts lookup and sourcing

Customer service skills

Sales abilities

Diagnostic equipment usage

Ability to communicate in English

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing from numerous places including special order, FDO, and second source. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, diagnostic ability including internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Requirements

• Must have a valid driver's license
• ASE certification preferred, but not required

Employment Type

Full‑time

Seniority Level

Mid‑Senior level

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.