Retail Parts ProStore 6193

Advance Auto Parts; Warren (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Warren, Michigan, is seeking a full-time Retail Parts Professional. The role involves assisting DIY customers with parts sales and services, managing various automotive tasks, and ensuring high customer service standards. Candidates should have 3-5 years of automotive experience, strong communication skills, and proficiency in automotive systems. This position requires the ability to work flexible hours, including weekends.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to communicate effectively with customers.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Achieve personal and store sales goals.

Skills

Automotive systems knowledge

Customer service skills

Sales ability

Diagnostic equipment usage

Microsoft Office proficiency

Spanish language skills

Education

Valid driver's license

ASE certification preferred

Job description

Job Description

Retail Parts Professional – full‑time automotive parts sales and service role supporting DIY customers. The position requires expert knowledge of store systems, advanced automotive and parts knowledge, and the ability to source parts from multiple channels.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities – task assignment, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock)
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services (battery installation, testing, wiper installs)

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust)
• Speak and write English (Spanish a plus)
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, procedure manuals
• Understand and execute written, oral, or diagram instructions
• Complete the Parts Knowledge Assessment
• Use basic math accurately
• Use Microsoft Word and Excel
• Strong organizational skills
• Work a assortment of days, evenings, and weekends as needed

Prior Experience

• 3‑5 years of prior automotive parts experience
• Proven sales ability in customer transactions

Education and Certifications

• Valid driver’s license
• ASE certification preferred but not required

Physical Demands

Standing, walking, lifting and moving up to 50 lbs, frequent use of hand tools, ability to work in various weather conditions.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.