Retail Parts ProStore 4860

Advance Auto Parts; Elizabeth City (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

A well-known automotive retail company is seeking a Retail Parts Pro in Elizabeth City, NC. This full-time position requires advanced automotive knowledge and effective communication skills. Responsibilities include providing exceptional customer service, managing DIY services, and ensuring store appearance. Candidates should have 3–5 years of automotive parts experience and a valid driver's license. ASE certification is preferred but not required.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with a history of fulfilling customer transactions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.

Skills

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Parts and automotive system knowledge skills

Advanced selling skills for DIY

Education

Valid driver's license

ASE certification preferred

Tools

Microsoft Office (Word, Excel)

Job description

Job Overview

Professional level sales position for a Retail Parts Pro. Full‑time role requiring advanced automotive and store system knowledge. Supports the advanced functions of the DIY business, providing identification, troubleshooting, and project assistance to DIY customers. Source parts from special order, FDO, second source, and maintain in‑depth knowledge of inventory and maintenance processes.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities: task assignment and completion, safety, and open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, and back‑stock management.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, and parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability: internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus). Communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately in all units of measure, including whole numbers, common fractions, and decimals.
• Use Microsoft Office (Word, Excel).
• Strong organizational skills.
• Work an assortment of days, evenings, and weekends as needed.

Prior Experience

• 3–5 years of prior automotive parts experience.
• Proven sales ability with a history of fulfilling customer transactions.

Education & Certifications

• Must have a valid driver’s license.
• ASE certification preferred, but not required.

Physical Demands

Typical of a retail and automotive service environment; requires standing, walking, and moderate lifting.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.