Retail Parts Pro

Advance Auto Parts; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance the DIY customer experience. This full-time role involves expert knowledge of automotive systems and parts, providing exceptional service during customer interactions. You will be responsible for managing inventory, assisting with DIY services, and ensuring a welcoming store environment. Ideal candidates will have strong communication skills and a solid background in automotive parts sales. Join a dynamic team where your expertise will directly impact customer satisfaction and store success.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Knowledge of automotive systems and diagnostic abilities.

Responsibilities

• Provide excellent customer service and achieve sales goals.
• Manage DIY services such as battery installations and testing.

Skills

Communication Skills

Parts and Automotive System Knowledge

Inventory Systems Proficiency

Sales Skills

Diagnostic Equipment Expertise

Basic Math Skills

Education

High School Diploma

ASE Certification

Tools

POS Systems

Microsoft Word

Microsoft Excel

Job description

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Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from various channels, and maintaining store inventory and processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities including task assignment, safety, and opening/closing duties.

Secondary Responsibilities

• Assist with store inventory processes like truck put away, cycle counts, and back stock.
• Maintain store cleanliness including floors, bathrooms, and parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication skills.
• Ability to locate and stock parts efficiently.
• Safety knowledge and skills.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certification or equivalent.
• Ability to recommend solutions, projects, and products effectively.
• Advanced parts lookup and sourcing skills.
• Strong DIY selling skills.

Essential Job Skills

• Knowledge of automotive systems and diagnostic abilities.
• Effective communication in English (Spanish a plus).
• Ability to interpret safety rules, manuals, parts catalogs, and procedures.
• Basic math skills and proficiency with Microsoft Word and Excel.
• Strong organizational skills.
• Flexibility to work days, evenings, and weekends as needed.

Prior Experience

3-5 years of automotive parts experience with proven sales ability.

Education & Certifications

Must have a valid driver’s license. ASE certification is preferred but not required.

Physical Demands

Details available at California Residents Privacy Notice.

Additional Information

We are an Equal Opportunity Employer.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing and Retail