Retail Parts Pro

Advance Auto Parts; Hanover (York County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Retail Parts Pro to enhance the DIY customer experience. This full-time role involves using your automotive expertise to assist customers with parts sourcing, troubleshooting, and project assistance. You will be responsible for maintaining high standards of customer service while achieving sales goals and managing inventory. If you have a passion for automotive systems and enjoy helping others, this position offers a fantastic opportunity to grow your career in a dynamic retail environment.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Must have a valid driver's license and ASE certification preferred.

Responsibilities

• Provide exceptional customer service and achieve sales goals.
• Manage DIY services and maintain store inventory.

Skills

Automotive systems knowledge

Customer service

Sales skills

Inventory management

Communication skills

Problem-solving

Education

High School Diploma

ASE Certification

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

What is a Retail Parts Pro?

The Retail Parts Pro is a professional sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, project assistance for DIY customers, sourcing parts from various channels, and maintaining store inventory. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone calls
2. Achieve personal and store sales goals and service objectives
3. Manage DIY services including battery installation, testing, wiper installs, etc.
4. Maintain high standards of customer service and store appearance
5. Perform key holder duties such as task assignment, safety, and opening/closing procedures

Secondary Responsibilities

1. Assist with store inventory processes like truck put away, cycle counts, and back stock
2. Ensure store cleanliness including floors, bathrooms, and parking lot
3. Provide DIY services as needed

Success Factors

• Friendly communication skills
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures
• Proficiency with inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expertise with testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Solution-oriented approach with strong product and project recommendation skills
• Advanced parts lookup and sourcing skills
• Strong selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostics
• Effective communication in English (Spanish a plus)
• Ability to interpret safety rules, manuals, and parts catalogs
• Completion of Parts Knowledge Assessment
• Basic math skills
• Proficiency with Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education and Certifications

Must have a valid driver’s license. ASE certification is preferred but not required.

Physical Demands

Details not specified.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

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