Retail Packaging Systems Specialist

Bizerba; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Bizerba in Richmond, VA seeks a Retail Packaging Product Specialist to serve as the primary technical and customer-facing expert for USA packaging products. You will coordinate with Product Management, Development, Sales, Service, and Project Engineering to ensure features, UI, labeling, and deployment readiness meet customer needs.

You will test new features, document defects, and translate customer requirements into actionable specifications while supporting installations, pilots, and

Qualifications

• Bachelor’s degree in a technical discipline or 5 years of technical experience.
• Ability to translate customer requirements into clear specs and tests.
• Experience with Retail/Grocery systems and store operations.
• Willingness to travel 30–60% on short notice, including international travel.

Responsibilities

• Serve as SME for retail packaging equipment within the USA business unit.
• Maintain knowledge of Retail Scale technology: UI, labeling, data, and workflows.
• Collaborate with Product Manager and Development to test features and document defects.
• Coordinate with customers on requests, priorities, and site-specific requirements.
• Provide detailed specifications for solutions, including UI behavior, labeling, and dependencies.
• Support major retail packaging projects from discovery to post-implementation follow-up.
• Create training materials and product guidance for Sales, Service, Engineering, and customers.
• Assist with maintenance, troubleshooting, configuration, and support of packaging solutions.

Skills

Customer facing

Analytical thinking

Problem solving

Education

Bachelor’s degree in a technical discipline

Tools

Windows

Linux

Docker

Job description

Bizerba in Richmond, VA seeks a Retail Packaging Product Specialist to serve as the primary technical and customer-facing expert for USA packaging products. You will coordinate with Product Management, Development, Sales, Service, and Project Engineering to ensure features, UI, labeling, and deployment readiness meet customer needs.

You will test new features, document defects, and translate customer requirements into actionable specifications while supporting installations, pilots, and