Retail Packaging Systems Specialist

Institute of Packaging Professionals; Richmond (VA); In loco; USD 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

Institute of Packaging Professionals is seeking a Retail Packaging Product Specialist to serve as the primary technical and customer-facing SME for packaging products in the USA. You will bridge customer requirements with Product Management, Development, Sales, and Engineering to ensure packaging systems features, workflows, UI behavior, and deployment readiness meet customer needs.

The role requires strong analytical skills, extensive experience with retail packaging and labeling, and the

Competenze

• Bachelor’s degree in a technical discipline or 5 years of experience in a technical field.
• Strong ownership of customer outcomes and product readiness.
• Extensive experience in Retail/Grocery systems, retail packaging workflows, label requirements, customer item data, and store operations.
• Strong understanding of Bizerba Retail Scale concepts or comparable scale systems, including UI behavior, labeling, item data, networking, and customer configuration.
• Strong computer networking skills, including wired and wireless technologies used in retail environments.
• Experience with Windows, Linux, Docker, and connected retail equipment environments is preferred.
• Experience with coding or scripting languages such as JavaScript, Python, PowerShell, or Batch is preferred.
• Knowledge of database management, APIs, and cloud-based architectures as they relate to retail equipment data exchange and integration.
• Ability to translate customer requests into clear requirements, test cases, feature requests, and development-ready documentation.
• Ability to communicate effectively with customers, Product Management, Development, Sales, Service, Engineering, Manufacturing, and leadership.
• Willingness to travel 30-60% on short notice, including customer site visits and international travel.

Mansioni

• Serve as SME for retail packaging equipment within the USA business unit.
• Maintain knowledge of Retail Scale technology as it applies to packaging equipment data, UI, labeling, and workflows.
• Collaborate with Product Management and Development to test features, validate software/hardware behavior, document defects, and submit feature requests.
• Coordinate with customers on requests, priorities, packaging workflow needs, and site-specific requirements.
• Identify and implement solutions to meet business needs related to packaging operation and deployment readiness.
• Provide detailed specifications for proposed solutions including requirements and acceptance criteria.
• Support major retail packaging projects from pre-sales to installation and post-implementation follow-up.
• Create documentation, training material, and product guidance for stakeholders.
• Assist with maintenance, troubleshooting, configuration, and support of Bizerba retail packaging and scale-connected solutions.
• Collaborate across Sales, Service, Product Management, Development, Manufacturing, and Engineering to manage priorities and blockers.
• Capture voice-of-customer feedback and translate into feature requests and roadmap input.
• Participate in customer demonstrations, pilots, site visits, escalations, and rollout support.
• Ensure consistency in UI/UX, label formats, data handling, and workflows across Bizerba retail scales and packaging equipment.
• Define readiness criteria for packaging software releases and configurations.

Conoscenze

Analytical thinking

Troubleshooting

Customer-facing

Communication

Ownership of outcomes

Detail-oriented

Travel readiness

Formazione

Bachelor’s degree in a technical discipline

5 years of technical field experience

Strumenti

Docker

Windows

Linux

Batch

PowerShell

JavaScript

Python

Descrizione del lavoro

Institute of Packaging Professionals is seeking a Retail Packaging Product Specialist to serve as the primary technical and customer-facing SME for packaging products in the USA. You will bridge customer requirements with Product Management, Development, Sales, and Engineering to ensure packaging systems features, workflows, UI behavior, and deployment readiness meet customer needs.

The role requires strong analytical skills, extensive experience with retail packaging and labeling, and the