Retail Outdoor Lead

Dick's Sporting Goods; Fayetteville (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

DICK'S Sporting Goods is seeking an Outdoor Lead for the House of Sport concept in Fayetteville, NC. You will direct the Outdoor department's workflow, supervise daily operations, and build strong relationships with athletes through expert product recommendations and outstanding service.

You'll drive store performance with effective scheduling, merchandising, and training of new hires, while ensuring adherence to company standards and programs.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years of experience; prior retail experience preferred.

Responsibilities

• Drive the highest level of customer service within the Outdoor department.
• Provide consultative product advice with strong product knowledge.
• Uphold merchandise presentation and floor standards.
• Educate customers on use and maintenance of equipment.
• Assist with department scheduling and daily operational tasks.
• Train and mentor new hires; share feedback on tasks and deliverables.
• Support store opening/closing and cash office functions.

Skills

Customer service

Retail experience

Product knowledge

Education

High school diploma or equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

At House of Sport, the Outdoor Lead will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Outdoor Lead they are responsible for directing workflow and overseeing the daily operations within the department under the direction of the Assistant Store Manager. In addition, through elevated customer service the lead will build meaningful relationships with athletes within the great outdoors, fishing, camping, hiking, etc. Additional responsibilities will also include driving results, ensuring Company standards, and assisting with storewide operations as needed.

Customer Service & Sales:

• Responsible for driving the highest level of customer service within our Outdoor department while engaging in behaviors that are in-line with company's service and selling standards
• Bring to life the power of opinion. Making sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge
• Uphold standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Guide and educate athletes through their purchase by communicating information on use and maintenance of their equipment and accessories

Scheduling & Operations:

• Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions
• Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status
• Communicate information to department guides regarding Company initiatives, programs, promotions, etc.
• Maintaining Company loss prevention standards and controls Mentoring & Developing Talent:
• Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates.
• Train and mentor new hires by sharing experience, knowledge and best practices. Share timely feedback on projects, tasks and deliverables

QUALIFICATIONS:

• High school diploma or equivalent
• 1-3 years experience; prior retail experience preferred