Retail Ops Supervisor - Flexible Schedule & Growth

Dufry Careers; Las Vegas (NV); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Employee discounts across all company-

Employee assistance program

Training and career growth opportunies

Referral program

Job summary

Virgin Hotels Las Vegas is seeking an OPS Supervisor to support the General Manager and Operations Manager in daily store operations and team leadership. You will help ensure an exceptional customer service experience while supervising staff and guarding company policies.

The role requires a full-time schedule, flexibility to work weekends and holidays, and strong coaching skills to drive sales targets and product knowledge across the team.

Qualifications

• Ability to manage, consult, and help plan daily activities with General Manager, Operations Manager, and other Supervisors.
• Health Card and Alcohol Awareness Card
• One or more years working as a supervisor in a retail setting.
• Experience working in a retail setting
• Provides supervision and support to store staff
• Works with on-site sales representatives
• Approachable and interactive leadership qualities
• Ability to work in a fast-paced environment
• Good time-management skills and multi-tasking abilities
• Good problem-solving skills
• High School Diploma or equivalent

Responsibilities

• Provide flexibility to work any day of the week, including weekends & holidays
• Work a full-time schedule
• Oversee multiple team members
• Provides staff training and coaching with team members on a daily basis
• conducts store opening/closing/shift change procedures
• Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, void processing and deposits
• Ensures staff report to work on time, dressed in full uniform with nametags
• Ensures staff tardiness and absences are reported to management
• Ensures customers are greeted promptly and served by knowledgeable, well-trained associates
• Demonstrates effective management of customer queuing
• Ensures sales associates are assigned daily duties and are aware of daily sales targets and procedural changes
• Has in-depth knowledge of products sold and ensures replenishment and proper rotation of stock on the sales floor
• Maintains housekeeping standards
• Maintains an ever-vigilant theft and shoplifting awareness and enforces policies controlling internal shrink

Skills

Leadership

Customer service

Time management

Multi-tasking

Problem solving

Retail supervision

Communication

Education

High School Diploma or equivalent

Job description

Virgin Hotels Las Vegas is seeking an OPS Supervisor to support the General Manager and Operations Manager in daily store operations and team leadership. You will help ensure an exceptional customer service experience while supervising staff and guarding company policies.

The role requires a full-time schedule, flexibility to work weekends and holidays, and strong coaching skills to drive sales targets and product knowledge across the team.