Retail Assistant Manager - Elevate Service & Store Ops

The Orleans Hotel & Casino; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

The Orleans Hotel & Casino in Las Vegas is seeking a Retail Supervisor to manage daily operations across outlets and ensure superior customer service. You will lead staff, coordinate with buyers on inventory and product mix, oversee merchandising and pricing, and handle cash processes with accuracy.

The role emphasizes staff development, scheduling, and responsive problem solving to drive revenue and maintain store standards in a dynamic casino environment.

Qualifications

• Must be at least 21 years of age.
• One year of supervisory experience in a retail store.
• Knowledge of product lines and retail operations.
• Must be able to stand and walk for extended periods of time.
• Must have excellent customer service and communication skills.
• Must be detail-oriented.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Supervise retail staff and daily operations.
• Ensure that a professional and high standard of customer service is consistently provided.
• Train and instruct staff in proper performance of job duties; monitor compliance with policies.
• Hire, coach, evaluate, discipline and schedule team members.
• Maintain adequate staffing levels in response to business demands.
• Manage and oversee merchandise displays, cleanliness, and organization of store and storage areas.
• Monitor inventory levels.
• Verify and authorize cash transactions (e.g., bank issuance, voids, and over rings).
• Ensure proper pricing of merchandise.
• Respond to and resolve customer complaints.
• Increase revenue through customer service, merchandise and sales skills.

Skills

Supervisory experience

Customer service

Communication skills

Staff training

Retail operations knowledge

Detail oriented

Job description

The Orleans Hotel & Casino in Las Vegas is seeking a Retail Supervisor to manage daily operations across outlets and ensure superior customer service. You will lead staff, coordinate with buyers on inventory and product mix, oversee merchandising and pricing, and handle cash processes with accuracy.

The role emphasizes staff development, scheduling, and responsive problem solving to drive revenue and maintain store standards in a dynamic casino environment.