Retail Ops Leader - P&L, People & Omnichannel

Getty; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

403(b) / retirement matching

Educational assistance

Paid time off

On-site fitness center

Community service opportunities

Job summary

Getty is seeking an Associate Director of Retail Operations to own end-to-end retail performance across physical stores and e-commerce. The role leads General Managers, drives operational excellence, and ensures scalable execution with strong financial discipline.

Reporting to the Assistant Vice President of Auxiliary Services, the position requires strategic collaboration with Branding, Museum Design, and cross-functional teams to deliver consistent customer experiences and measurable results.

Qualifications

• 8-12 years of progressive retail leadership experience.
• 3-5 years with full P&L responsibility across multiple retail functions.
• Experience managing or contributing to an e-commerce/omnichannel business; omnichannel a plus.
• Ability to lead high-performing teams through organizational change.
• Financially rigorous with command of retail P&L mechanics.

Responsibilities

• Own the retail P&L across stores and e-commerce, incl. sales, gross margin, Opex, payroll, inventory.
• Lead General Managers responsible for store operations, inventory, e-commerce, and merchandising/buying.
• Establish/maintain operating standards across Getty Center and Getty Villa for consistent execution.
• Oversee merchandising/buying: assortment planning, open-to-buy, inventory allocation, replenishment.
• Drive e-commerce performance and support omnichannel strategy with senior leadership.
• Manage end-to-end inventory flow: planning, stock accuracy, turns, logistics, fulfillment.
• Develop staffing models, scheduling, and workforce planning for visitor traffic patterns.
• Lead people management: hiring, onboarding, performance, development.
• Collaborate with Retail Design to ensure concepts are executable and implemented.
• Establish policies, procedures, and metrics to drive accountability and improvement.
• Partner with finance, marketing, publications, exhibition teams to align operations.

Skills

Retail leadership

P&L management

Team leadership

Omnichannel retail

Strategic planning

Change management

Financial acumen

Retail systems

Tools

PeopleSoft

SAP

Job description

Getty is seeking an Associate Director of Retail Operations to own end-to-end retail performance across physical stores and e-commerce. The role leads General Managers, drives operational excellence, and ensures scalable execution with strong financial discipline.

Reporting to the Assistant Vice President of Auxiliary Services, the position requires strategic collaboration with Branding, Museum Design, and cross-functional teams to deliver consistent customer experiences and measurable results.