Retail Ops Leader: Customer Service Manager in Training

Hannaford; Nashua (NH); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford is seeking a Department Manager to oversee retail operations in the Nashua area. You will drive performance, coach store associates, and maintain high standards of merchandising, safety and customer service.

You will lead hiring, training and scheduling while ensuring financial objectives are met and records are accurate. The role requires leadership experience in grocery retail and a commitment to safety and quality.

Qualifications

• Strong understanding of store operations and merchandising.
• Excellent interpersonal, customer service and communication skills.
• Proven ability to lead and manage associates across multiple departments.

Responsibilities

• Foster a positive, inclusive environment to retain associates and customers.
• Manage department operations and ensure quality standards and presentation.
• Hire, train and develop associates to meet department needs.
• Achieve departmental financial objectives and maintain records.
• Provide recognition and constructive counseling as needed.
• Ensure compliance with sanitation, safety and food safety standards.

Skills

Strong store operations knowledge

Interpersonal skills

Organizational skills

Judgement and problem solving

Leadership and team management

Customer service

Education

College degree or equivalent

Certified Food Safety Manager accreditation (or eligible)

Job description

Hannaford is seeking a Department Manager to oversee retail operations in the Nashua area. You will drive performance, coach store associates, and maintain high standards of merchandising, safety and customer service.

You will lead hiring, training and scheduling while ensuring financial objectives are met and records are accurate. The role requires leadership experience in grocery retail and a commitment to safety and quality.