Retail Ops Leader: Customer Service Manager in Training

Hannaford Supermarkets; Raymond (NH); On-site; USD 26,000 - 38,000; Full time

Job summary

Hannaford Supermarkets in Raymond, NH, seeks an experienced Department Manager to lead assigned department operations, hire/train staff, and maintain high standards of customer service and store presentation. You will manage inventories, safeguard assets, and ensure compliance with company policies while achieving departmental financial objectives.

The role requires strong leadership, organization, and decision-making abilities, with a focus on a positive, inclusive team environment and

Qualifications

• Strong understanding of store operations and total store merchandising techniques.
• Excellent interpersonal, customer service and communication skills.
• Excellent organizational skills and ability to learn multiple tasks and technical requirements of the job.
• Demonstrated good judgement solving problems, making decisions, handling complaints and resolving grievances.
• Desire and ability to lead and manage associates across multiple departments.
• Department Manager or equivalent experience required.
• College degree or equivalent preferred.
• Accredited by a food safety body or able to achieve accreditation within 90 days of employment.

Responsibilities

• Foster a positive and inclusive environment to retain associates and customers.
• Ensure quality standards are met.
• Manage department operations per standard practices.
• Maintain department appearance and presentation.
• Hire, train and develop associates to meet department needs.
• Attain departmental financial objectives.
• Supervise duties and responsibilities of department staff.
• Provide outstanding customer service and use company tools to manage performance.
• Maintain records of production, shrink, sales and inventory.
• Understand and use company policies and procedures.

Skills

Customer service

Communication

Organizational skills

Leadership

Judgement/Decision making

Education

College degree or equivalent

Food safety certification or training

Job description

Hannaford Supermarkets in Raymond, NH, seeks an experienced Department Manager to lead assigned department operations, hire/train staff, and maintain high standards of customer service and store presentation. You will manage inventories, safeguard assets, and ensure compliance with company policies while achieving departmental financial objectives.

The role requires strong leadership, organization, and decision-making abilities, with a focus on a positive, inclusive team environment and