Retail Ops Lead: Merch, Inventory & Pet Care

PetSmart Store Support Group, Inc.; MIDDLETOWN (OH); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Process Lead (Retail Operations Lead) coordinates merchandising, inventory, and pet care operations in-store, directing tasks and ensuring a safe, engaging shopping environment.

This full-time role requires 2+ years of retail supervision, strong communication, and the ability to manage opening/closing duties, stock counts, and customer service excellence. Join a team that values pets and people.

Qualifications

• 2+ years of retail supervisory experience.
• Full-time availability; evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication.
• Ability to react under pressure with composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead and support sales associates in merchandising and presentation.
• Manage inventory levels, audits, and stock replenishment.
• Oversee store opening/closing procedures.
• Ensure pet care standards and safety.
• Maintain store standards and code of ethics compliance.
• Address associate concerns and guide performance.

Skills

Retail supervisory

Communication skills

Computer proficiency

Organization & detail orientation

Flexibility & scheduling

Tools

POS systems

Job description

PetSmart’s Process Lead (Retail Operations Lead) coordinates merchandising, inventory, and pet care operations in-store, directing tasks and ensuring a safe, engaging shopping environment.

This full-time role requires 2+ years of retail supervision, strong communication, and the ability to manage opening/closing duties, stock counts, and customer service excellence. Join a team that values pets and people.