Retail Ops Lead: Inventory & Process Excellence

Dôen; Los Angeles (CA); Hybrid; USD 100,000 - 110,000; Full time

Benefits offered by this job

Paid vacation & holidays

Healthcare, vision, & dental

401(k) with company match

Employee discount

Job summary

DÔEN, a digitally-led apparel and lifestyle brand, seeks a Senior Retail Operations Manager to drive operational excellence across the retail organization. You will ensure stores have the processes, tools, resources, and cross-functional support to deliver an elevated customer and employee experience.

Reporting to the SVP of Operations and partnering with store teams and corporate functions, you will translate strategy into scalable processes, establish standards across locations, and lead

Qualifications

• 5+ years of retail operations experience with 2+ years supporting multi-store environments.
• POS systems, Celigo middleware, MS Office/Google Workspace, and retail software.
• Experience with inventory controls, cycle counts, physical inventories, and reconciliations.
• Hands-on Netsuite ERP experience with inventory, purchasing, receiving, and reporting.
• Knowledge of fashion product structures: styles, SKUs, colors, sizes, seasons.
• Analytical and detail-oriented problem solving.
• Cross-functional collaboration with Finance, Merchandising, Buying, Warehouse, E-commerce, IT, and Retail.
• Excellent communication, organization, project management, and leadership.
• Able to manage multiple priorities in a fast-paced fashion retail environment.
• Store visits and openings to support operational excellence and build relationships.
• Participation in store opening trainings and onboarding activities.

Responsibilities

• Own and oversee day-to-day retail operational processes and ensure consistent execution of company procedures.
• Develop, implement, and maintain SOPs.
• Establish workflows, controls, and accountability across retail operations.
• Monitor operational compliance and identify opportunities for process improvement.
• Coordinate operational priorities across retail locations and support teams.
• Support new store openings, remodels, and other transitions as needed.
• Own bi-weekly check-ins with retail managers to gather feedback or relay changes.
• Run monthly retail customer care metrics and implement changes and performance improvements based on insights.
• Own the operations oversight of Tulip across the retail fleet, including system adoption, store execution, training and troubleshooting.
• Monitor Tulip usage and adoption across all stores, identify opportunities to improve utilization and ensure teams are leveraging the platform.
• Develop and provide regular Tulip reporting and analytics to leadership, highlighting clienteling activity, customer engagement and key performance trends.
• Own support for retail store escalations.
• Own retail order errors and data analysis for process changes.
• Serves as primary operational liaison between Retail, Operations, Finance, Warehouse and Logistics.

Skills

Analytical skills

Communication

Organization

Leadership

Tools

POS systems

Celigo middleware

Microsoft Office

Google Workspace

Retail software

Netsuite ERP

Job description

DÔEN, a digitally-led apparel and lifestyle brand, seeks a Senior Retail Operations Manager to drive operational excellence across the retail organization. You will ensure stores have the processes, tools, resources, and cross-functional support to deliver an elevated customer and employee experience.

Reporting to the SVP of Operations and partnering with store teams and corporate functions, you will translate strategy into scalable processes, establish standards across locations, and lead