Retail Ops Coordinator – Merchandising & Guest Experience

Kitchen Kettle; Pennsylvania; Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Scheduling flexibility

20% discount at Kitchen Kettle Foods

Job summary

Burnley Enterprises at Kitchen Kettle Village is seeking a Retail Operations Assistant in Intercourse, PA. The role provides administrative and operational support to the Director of Sales and Merchandising, prepares communications and reports, and tracks projects across retail locations.

The position requires strong organizational and communication skills, the ability to work independently, and a focus on accuracy.

Qualifications

• Strong organization, prioritization, and time management.
• Strong communication and relationship-building skills.
• Initiative and ability to work independently.
• Willingness to ask questions, seek clarification, and raise concerns when needed.
• Openness to coaching and feedback to improve performance.
• Adaptability in a fast-paced retail environment.
• Professionalism, positivity, and accountability.
• Strong attention to detail and accuracy.
• Analytical and numerical aptitude.
• Proficiency with Microsoft Excel, Outlook, and Word.

Responsibilities

• Provide administrative and operational support to the Director of Sales and Merchandising.
• Prepare communications, meeting materials, reports, presentations, and other resources.
• Track projects, deadlines, action items, and follow up with store managers on priorities.
• Support special projects and company initiatives through research, calculations, information gathering, and coordination.
• Process and organize reimbursements, petty cash, maintenance requests, records, and other administrative items.
• Assist with employee scheduling, including templates, weekly schedules, time-off requests, PTO calendars, and coverage needs.
• Support day-to-day retail operations and store-level initiatives across retail locations.
• Assist with merchandising and cleanliness audits, store measurements, sales-per-square-foot calculations, and planograms.
• Help implement merchandising plans, product placement, store standards, and follow-up priorities.
• Support store managers and retail teams with resources, employee recognition, operational priorities, and initiatives that contribute to an exceptional guest experience.
• All other related duties as required or assigned

Job description

Burnley Enterprises at Kitchen Kettle Village is seeking a Retail Operations Assistant in Intercourse, PA. The role provides administrative and operational support to the Director of Sales and Merchandising, prepares communications and reports, and tracks projects across retail locations.

The position requires strong organizational and communication skills, the ability to work independently, and a focus on accuracy.