Retail Operations Assistant

Kitchen Kettle Village; Intercourse (PA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Family-owned and operated since 1954

Non-traditional retail hours

401(k)

Paid Time Off

Penn Medicine HealthWorks

Wellness programs

Scheduling flexibility

20% discount at Kitchen Kettle Foods

Learning and development opportunities

Medical, Dental, Vision

Job summary

Kitchen Kettle Village is seeking a Retail Operations Assistant to provide administrative and operational support across our Intercourse, PA locations. The role focuses on preparing communications, tracking projects, and assisting with scheduling, reimbursements, and store-level initiatives to ensure a positive guest experience.

Starting salary based on experience, $40k–$45k with bonus potential. The position is full-time, exempt, with benefits including 401(k), PTO, health coverage, and

Qualifications

• Proven organizational skills and ability to manage time effectively.
• Strong communication and relationship-building abilities.
• Self-driven with the ability to work independently.
• Willingness to ask questions and seek clarification as needed.
• Willingness to receive coaching and feedback for improvement.
• Adaptability in a fast-paced retail environment.
• Professional demeanor with accountability and positivity.
• High attention to detail and accuracy in tasks.
• Analytical and numerical aptitude for calculations and reporting.
• Proficiency with MS Excel, Outlook and Word.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Provide administrative and operational support to the Director of Sales and Merchandising.
• Prepare communications, meeting materials, reports, presentations, and other resources.
• Track projects, deadlines, action items, and follow up with store managers.
• Support special projects and company initiatives through research and coordination.
• Process reimbursements, petty cash, maintenance requests, and records.
• Assist with employee scheduling, including templates and weekly schedules.
• Support day-to-day retail operations and store-level initiatives across locations.
• Assist with merchandising audits, planograms, and product placement.
• Help implement merchandising plans and store standards.
• Support store managers and retail teams to enhance guest experience.
• Perform all other related duties as required.

Skills

Organization

Communication

Initiative

Questioning

Coaching

Adaptability

Professionalism

Attention to detail

Analytical thinking

MS Office

DEI

Guest focus

Job description

Salary Range: $40,000.00 To $45,000.00 Annually

RETAIL OPERATIONS ASSISTANT

Burnley Enterprises at Kitchen Kettle Village

Intercourse, Pa | $40,000-$45,000 per year salary + bonus potential (starting salary based on experience) | Full-time exempt

Join our team and be part of something truly special!

Vision : Spreading Happiness

Mission : Creating Exceptional Experiences and Lasting Memories

Values : Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart,

& We Before Me

Perks & Benefits

• Family-owned and operated since 1954
• Non-traditional retail and food service hours - Closed evenings and Sundays
• 401(k)
• Paid Time Off
• Penn Medicine HealthWorks
• Wellness programs
• Scheduling flexibility for work/life balance
• 20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
• Learning and development opportunities
• Medical, Dental, Vision

What You’ll Do

• Provide administrative and operational support to the Director of Sales and Merchandising.
• Prepare communications, meeting materials, reports, presentations, and other resources.
• Track projects, deadlines, action items, and follow up with store managers on priorities.
• Support special projects and company initiatives through research, calculations, information gathering, and coordination.
• Process and organize reimbursements, petty cash, maintenance requests, records, and other administrative items.
• Assist with employee scheduling, including templates, weekly schedules, time-off requests, PTO calendars, and coverage needs.
• Support day-to-day retail operations and store-level initiatives across retail locations.
• Assist with merchandising and cleanliness audits, store measurements, sales-per-square-foot calculations, and planograms.
• Help implement merchandising plans, product placement, store standards, and follow-up priorities.
• Support store managers and retail teams with resources, employee recognition, operational priorities, and initiatives that contribute to an exceptional guest experience.
• All other related duties as required or assigned

What You Bring

• Strong organization, prioritization, and time management
• Strong communication and relationship-building skills
• Initiative and ability to work independently
• Willingness to ask questions, seek clarification, and raise concerns when needed
• Openness to coaching and feedback to improve performance
• Adaptability in a fast-paced retail environment
• Professionalism, positivity, and accountability
• Strong attention to detail and accuracy
• Analytical and numerical aptitude
• Proficiency with Microsoft Excel, Outlook, and Word
• Commitment to diversity, equity, and inclusion
• Guest-focused mindset and commitment to company standards.

For a complete description of this position, please review the attached full job description. The attachment includes detailed information about the essential functions, competencies, work environment, physical demands, position type, expected hours of work, and other job-related details.

Attachments (1)

Retail Operations Assistant Job Description.pdf