Retail Ops & Merchandising Support Specialist

Kitchen-Kettle-Village; Intercourse (PA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Family-owned since 1954

Flexible hours

401(k)

Paid time off

Health plan

Wellness programs

Work-life balance

Employee discount

Career development

Medical coverage

Job summary

Burnley Enterprises at Kitchen Kettle Village in Intercourse, PA is seeking a Retail Operations Assistant to provide administrative and operational support to the Director of Sales and Merchandising. You will help manage communications, reports, and store priorities across locations.

The role offers a salary range of $40,000 to $45,000 annually, with potential bonus based on performance. This is a full-time exempt position with a family-owned retailer that values accuracy, teamwork, and guest

Qualifications

• Strong organization, prioritization, and time management.
• Strong communication and relationship-building skills.
• Initiative and ability to work independently.
• Willingness to ask questions, seek clarification, and raise concerns when needed.
• Openness to coaching and feedback to improve performance.
• Adaptability in a fast-paced retail environment.
• Professionalism, positivity, and accountability.
• Strong attention to detail and accuracy.
• Analytical and numerical aptitude.
• Proficiency with Microsoft Excel, Outlook, and Word.
• Commitment to diversity, equity, and inclusion.
• Guest-focused mindset and commitment to company standards.

Responsibilities

• Provide administrative and operational support to the Director of Sales and Merchandising.
• Prepare communications, meeting materials, reports, presentations, and other resources.
• Track projects, deadlines, action items, and follow up with store managers on priorities.
• Support special projects and company initiatives through research, calculations, information gathering, and coordination.
• Process and organize reimbursements, petty cash, maintenance requests, records, and other administrative items.
• Assist with employee scheduling, including templates, weekly schedules, time-off requests, PTO calendars, and coverage needs.
• Support day-to-day retail operations and store-level initiatives across retail locations.
• Assist with merchandising and cleanliness audits, store measurements, sales-per-square-foot calculations, and planograms.
• Help implement merchandising plans, product placement, store standards, and follow-up priorities.
• Support store managers and retail teams with resources, employee recognition, operational priorities, and initiatives that contribute to an exceptional guest experience.
• All other related duties as required or assigned

Job description

Burnley Enterprises at Kitchen Kettle Village in Intercourse, PA is seeking a Retail Operations Assistant to provide administrative and operational support to the Director of Sales and Merchandising. You will help manage communications, reports, and store priorities across locations.

The role offers a salary range of $40,000 to $45,000 annually, with potential bonus based on performance. This is a full-time exempt position with a family-owned retailer that values accuracy, teamwork, and guest