Retail Ops Associate — Elevate Customer Experience

Dick's Sporting Goods; Charlottesville (VA); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Benefits

Job summary

DICK'S Sporting Goods in Charlottesville, VA is hiring store teammates to deliver an exceptional shopping experience by proactively assisting athletes and customers. You will greet customers, identify needs, process merchandise, and support backroom operations with a focus on safety and presentation.

Responsibilities include unloading trucks, processing freight, transfers, and maintaining service standards.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repetitively.
• Ability to work extended periods standing or walking.
• Ability to work at heights greater than 4 feet with ladder or platform.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Greet teammates and customers, proactively understand needs and assist shopping experiences.
• Process merchandise and maintain organized backroom with Freight Flow/Operations Lead.
• Uphold merchandising and presentation standards.
• Assist with unloading trucks, processing freight, transfers, RTVs, claims, and freight processing.
• Deliver the company-defined customer experience following service level standards.
• Adhere to safety, loss prevention and SOPs; keep company information confidential.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Skills

Customer-Focus

Accountability

Collaborative

Instills Trust

Decision-Making

Action-Oriented

Job description

DICK'S Sporting Goods in Charlottesville, VA is hiring store teammates to deliver an exceptional shopping experience by proactively assisting athletes and customers. You will greet customers, identify needs, process merchandise, and support backroom operations with a focus on safety and presentation.

Responsibilities include unloading trucks, processing freight, transfers, and maintaining service standards.