Retail Operator Partner

Hunter Super Techs - TurnPoint; California; Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work schedule

401K with company match

Medical, dental, and vision insurance

On-site fitness center

Exclusive discounts at tea locations,

theme parks, and gyms

Generous paid time off 15 days, plus 7

annual holidays

Scholarships for continuous education

Income protection (Disability, Life, &

AD&D insurance

Bereavement leave

Job summary

CHAGEE is expanding in the U.S. and seeks an Operator Partner to lead a cluster of stores with a focus on guest experience, brand standards, and operational excellence.

Ideal candidates bring 3–5+ years of multi-unit leadership, proven P&L management, and a coaching mindset. This role requires travel between store locations and offers hybrid work, a comprehensive benefits package, and opportunities to develop future CHAGEE leaders.

Qualifications

• 3–5+ years of multi-unit management experience.
• Proven ability to manage P&L and business strategy across locations.
• Strong coaching mindset and leadership development.

Responsibilities

• Lead the Business & Guest Experience across multiple stores.
• Drive local strategy, guest satisfaction, and brand execution.
• Own P&L, forecasting, and multi-unit KPIs.
• Develop Store Managers through coaching and mentorship.
• Ensure audit readiness, safety, and venue presentation.
• Partner with corporate teams on initiatives and pilots.

Skills

P&L ownership

Leadership development

Coaching

Communication

Travel readiness

Job description

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.Elevate your career with CHAGEE as an Operator Partner.Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.OverviewOperators are multi-unit leaders responsible for elevating the guest experience, optimizing store performance, and developing the next generation of CHAGEE leaders. This role oversees a cluster of locations within an assigned region, with scope evolving in line with business growth and operational needsOperators work on the business, leading through Store Management, driving strategy, ensuring operational consistency, and serving as the engine behind store performance, culture, and growth.What You’ll DoLead the Business & Guest ExperienceAct as a cultural ambassador for CHAGEE, fostering authentic guest experiences rooted in our values across all storesDrive local community engagement through events, partnerships, and store-level marketing initiativesEnsure consistent service quality, hospitality standards, and brand execution across locationsOptimize Multi-Unit OperationsOwn P&L performance, forecasting, and multi-unit KPIs including labor, speed, revenue, and guest satisfactionAnalyze performance trends and translate insights into action plans that improve efficiency and resultsEnsure audit readiness, safety compliance, and high standards of store maintenance and presentationPartner with corporate teams to implement brand-wide initiatives such as equipment rollouts, menu updates, and operational pilotsIdentify and lead store improvements, remodels, and operational upgradesDevelop & Empower LeadersHire, onboard, and develop Store Managers, building a strong leadership bench across locationsProvide consistent one-on-one coaching, feedback, and career development planningMentor high-potential leaders into future Operator or HQ pipeline rolesAddress performance issues, escalations, and sensitive people matters with integrity and accountabilityEnsure training standards, SOPs, and people practices are upheld at every levelExperience You Need to Be Successful3–5+ years of experience in multi-unit management or high-volume store leadershipProven ability to manage P&L ownership and business strategy across multiple locationsStrong coaching mindset with demonstrated experience developing leaders and building teamsExcellent communication, influence, and organizational skills across diverse stakeholdersComfort leading through change with resilience, optimism, and accountabilityAbility and willingness to travel regularly between store locationsPassion for premium tea, hospitality, and building something new from the ground upWhat We Offer:Hybrid work schedule for a balanced life401K with company match to secure your futureYearly bonus opportunityComprehensive medical, dental, and vision insuranceOn-site fitness center and wellness programsExclusive discounts at our tea locations, theme parks, and gymsGenerous paid time off starting at 15 days, plus 7 federal holidaysOpportunities for continuous education and scholarshipsIncome protection including Disability, Life, and AD&D insuranceBereavement leave for those difficult timesJoin our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.The estimated total cash compensation range for this position is $90,000 - $110,000, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.