Retail Operator Partner

CHAGEE USA; Santa Clara (CA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

401K with company match

Yearly bonus

Medical, dental, and vision insurance

On-site fitness center

Employee discounts at tea locations

PTO 15 days + federal holidays

Education scholarships

Income protection (Disability, Life,AD

Bereavement leave

Job summary

CHAGEE USA is seeking an Operator Partner to lead a cluster of CHAGEE stores, elevating guest experiences and optimizing store performance. You will drive strategy, oversee operations, and partner with corporate teams on brand initiatives across locations.

Ideal candidates bring 3–5+ years of multi-unit leadership, strong coaching skills, and a passion for premium tea. This hybrid role requires travel between stores, with engagement in a growing US market.

Qualifications

• 3–5+ years of experience in multi-unit management or high-volume store leadership.
• Proven ability to manage P&L ownership and business strategy across multiple locations.
• Strong coaching mindset with demonstrated experience developing leaders and building teams.
• Excellent communication, influence, and organizational skills across diverse stakeholders.
• Comfort leading through change with resilience, optimism, and accountability.
• Ability and willingness to travel regularly between store locations.
• Passion for premium tea, hospitality, and building something new from the ground up.

Responsibilities

• Lead the Business & Guest Experience across multiple stores within a region.
• Own P&L performance, forecasting, and multi-unit KPIs including labor, speed, revenue, and guest satisfaction.
• Develop leaders by hiring, coaching, and succession planning.
• Maintain audit readiness, safety compliance, and high store standards.

Skills

Multi-unit leadership

P&L ownership

Coaching & development

Communication skills

Travel willingness

Tea hospitality passion

Job description

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Elevate your career with CHAGEE as an Operator Partner.

Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Overview

Operators are multi-unit leaders responsible for elevating the guest experience, optimizing store performance, and developing the next generation of CHAGEE leaders. This role oversees a cluster of locations within an assigned region, with scope evolving in line with business growth and operational needs

Operators work on the business, leading through Store Management, driving strategy, ensuring operational consistency, and serving as the engine behind store performance, culture, and growth.

What You’ll Do

Lead the Business & Guest Experience

• Act as a cultural ambassador for CHAGEE, fostering authentic guest experiences rooted in our values across all stores
• Drive local community engagement through events, partnerships, and store-level marketing initiatives
• Ensure consistent service quality, hospitality standards, and brand execution across locations

Optimize Multi-Unit Operations

• Own P&L performance, forecasting, and multi-unit KPIs including labor, speed, revenue, and guest satisfaction
• Analyze performance trends and translate insights into action plans that improve efficiency and results
• Ensure audit readiness, safety compliance, and high standards of store maintenance and presentation
• Partner with corporate teams to implement brand-wide initiatives such as equipment rollouts, menu updates, and operational pilots
• Identify and lead store improvements, remodels, and operational upgrades

Develop & Empower Leaders

• Hire, onboard, and develop Store Managers, building a strong leadership bench across locations
• Provide consistent one-on-one coaching, feedback, and career development planning
• Mentor high-potential leaders into future Operator or HQ pipeline roles
• Address performance issues, escalations, and sensitive people matters with integrity and accountability
• Ensure training standards, SOPs, and people practices are upheld at every level

Experience You Need To Be Successful

• 3–5+ years of experience in multi-unit management or high-volume store leadership
• Proven ability to manage P&L ownership and business strategy across multiple locations
• Strong coaching mindset with demonstrated experience developing leaders and building teams
• Excellent communication, influence, and organizational skills across diverse stakeholders
• Comfort leading through change with resilience, optimism, and accountability
• Ability and willingness to travel regularly between store locations
• Passion for premium tea, hospitality, and building something new from the ground up

What We Offer

• Hybrid work schedule for a balanced life
• 401K with company match to secure your future
• Yearly bonus opportunity
• Comprehensive medical, dental, and vision insurance
• On-site fitness center and wellness programs
• Exclusive discounts at our tea locations, theme parks, and gyms
• Generous paid time off starting at 15 days, plus 7 federal holidays
• Opportunities for continuous education and scholarships
• Income protection including Disability, Life, and AD&D insurance
• Bereavement leave for those difficult times

Join our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.

The estimated total cash compensation range for this position is $90,000 - $110,000, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.