Retail Operations & Visual Merchandising Associate

Wayfair; Oak Brook (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Job summary

Wayfair's Joss & Main stores in Oak Brook, IL are seeking an Operations & Visual Associate. You will deliver authentic customer experiences, drive sales, manage stock, and support visual merchandising across floor and backroom areas.

Responsibilities include handling freight, learning store and online services, and contributing ideas to improve team operations in a fast-paced setting. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 1+ year in retail operations and inventory management.
• 6+ months of sales or customer service experience.
• Passion for great customer service and teamwork.
• Ability to adapt in a fast-paced, changing store environment.

Responsibilities

• Provide an authentic, friendly customer experience focused on relentless customer care.
• Drive store sales by asking questions, guiding needs, and presenting product options.
• Maintain and monitor stock levels; receive, store, and replenish merchandise.
• Unload and organize incoming/outgoing freight; maintain backroom standards.
• Support visual merchandising: floorsets, signage, lighting, and displays.
• Know store and online services (credit, financing, warranty, installation, delivery).
• Share innovative ideas to improve team operations and efficiency.
• Engage in a high-energy environment with product/promotional changes.

Skills

Retail operations

Inventory management

Planogram experience

Customer service

Team selling

Attention to detail

Communication

Visual merchandising

Electrical wiring basics

Flexible schedule

Job description

Wayfair's Joss & Main stores in Oak Brook, IL are seeking an Operations & Visual Associate. You will deliver authentic customer experiences, drive sales, manage stock, and support visual merchandising across floor and backroom areas.

Responsibilities include handling freight, learning store and online services, and contributing ideas to improve team operations in a fast-paced setting. Flexibility for nights, weekends, and holidays is required.