Retail Operations Supervisor

PetSmart; Oklahoma City (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading pet care company as a Retail Operations Supervisor, where you will drive operational excellence, manage inventory, and support the development of sales associates. Enjoy a fulfilling career in a pet-obsessed environment that values diversity and teamwork.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility for evenings, weekends, and holidays.

Responsibilities

• Drive operational excellence and manage inventory levels.
• Support and guide sales associates in merchandise handling.
• Ensure a positive experience for pet parents.

Skills

Communication

Organizational Skills

Customer Focus

Education

Retail Supervisory Experience

Tools

Computer Applications

Job description

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Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support associate development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and manage associate complaints and grievances.
• Recognize and celebrate associates to drive engagement.

Store Operations and Overall Store Experience:

• Implement merchandise strategies to optimize sales, including receiving products, product placement, seasonal displays, and promotions.
• Manage inventory levels, conduct audits, analyze sales trends, and make recommendations for stock replenishment and markdowns.
• Maintain accurate inventory records and address discrepancies.
• Operate POS systems and handle cash transactions accurately and in compliance with policies.
• Ensure store standards and foster a culture of empowerment by adhering to Policies and Procedures and the Code of Ethics.
• Participate in store opening and closing procedures to uphold brand standards.
• Perform monthly inventory counts and resolve discrepancies.
• Maintain pet care standards, including cleaning, feeding, providing water, and caring for new or sick pets.
• Ensure a positive experience for pet parents, including online order pickups and ship-from-store services.
• Support pet safety and health, taking immediate action when a sick or injured pet is identified.
• Follow company policies for pet arrivals, ensuring health and quarantine procedures are followed.

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability with flexibility for evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills, both written and verbal.
• Ability to react calmly under pressure.
• Strong organizational skills and attention to detail, especially in store presentation.

Supervisory Responsibility

• No direct reports, but expected to guide and support other associates’ development.
• Provide feedback on associate performance to the supervisor.
• Act as the store leader in the absence of other leaders, supervising staff and managing tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, and handle objects frequently; reach, stoop, kneel, crouch, talk, hear. Vision abilities include depth perception.
• Lift up to 50 pounds frequently; team lift over 100 pounds occasionally.
• Work may involve exposure to moving machinery, pet hair, and moderate noise; handling live animals is common.

Do What You Love

Join us to make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We value diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We look forward to your application and learning more about you! Apply Now!

This summary describes the general nature of the role. Exact duties and pay will depend on experience, skills, and location. PetSmart is an equal opportunity employer. Applicants must be over 18, with considerations for local laws.