Retail Operations Supervisor

PetSmart Charities; Moore (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Operations Supervisor to drive operational excellence in stores. This role involves overseeing merchandising, inventory management, and ensuring a safe environment for pets and associates. The ideal candidate will have a strong background in retail supervision, excellent communication skills, and a passion for pet care. Join a team that values diversity and offers a supportive work environment where you can make a meaningful impact every day. Embrace the opportunity to develop associates and enhance the customer experience while working with a company dedicated to pets and their owners.

Benefits

Health Benefits

401k

Tuition Assistance

Paid Time Off

Associate Discounts

Career Pathing

Development Opportunities

Qualifications

• 2+ years of retail supervisory experience in customer-focused settings.
• Strong communication and organizational skills required.

Responsibilities

• Guide sales associates in merchandise handling and training.
• Manage inventory levels and conduct audits for stock management.

Skills

Retail Supervisory Experience

Customer Service Skills

Communication Skills

Organizational Skills

Computer Proficiency

Job description

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and resolve associate complaints and grievances.
• Recognize and celebrate associates to boost engagement.

Store Operations and Overall Store Experience

• Implement merchandise strategies to maximize sales, including receiving, placement, displays, and promotions.
• Manage inventory levels, conduct audits, analyze sales trends, and make recommendations for stock management.
• Maintain accurate inventory records and address discrepancies.
• Operate POS systems and handle transactions accurately and in compliance with policies.
• Ensure store standards and compliance with policies and ethics.
• Participate in opening and closing procedures to uphold brand standards.
• Conduct monthly inventory counts and resolve discrepancies.
• Maintain pet care standards, including cleaning, feeding, and caring for new and sick pets.
• Ensure a positive experience for online order customers, including in-store pickup and ship-from-store services.
• Support the overall associate and pet parent experience, ensuring pets are safe and healthy.
• Act promptly on sick or injured pets and coordinate vet visits as needed.
• Follow policies for new store pet arrivals, ensuring health and quarantine protocols are followed.

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills, both written and verbal.
• Ability to react under pressure and maintain composure.
• Excellent organizational skills and attention to detail, especially in store presentation.

Supervisory Responsibility

• No direct reports, but expected to guide and support other associates’ development.
• Provide performance feedback to supervisor.
• Act as the store leader in the absence of other leaders, supervising staff and assigning tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, and use hands for handling objects; reach, stoop, kneel, and crouch as needed.
• Lift up to 50 pounds regularly; team lift over 100 pounds occasionally.
• Work in environments with pet hair, noise, and live animals, with exposure to mechanical parts and wet environments.

Join Us

Make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We value diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We look forward to your application and learning more about you!