Retail Operations Manager – Guest Experience & Inventory

Massanutten Resort; Hopkins Spring (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Retail Operation Assistant Manager to oversee staffing, scheduling, training and product mix for multiple retail locations. The role supports the Retail Operations Manager and focuses on delivering excellent guest service while managing pricing and inventory across locations.

Responsibilities include interviewing, hiring, training staff, maintaining POS systems, and coordinating with vendors and regional tradeshows to optimize product

Qualifications

• 2+ years of management experience in the hospitality or retail industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and organization skills.
• Previous guest service experience.
• Strong computer skills including Microsoft Office and POS knowledge.
• ServSafe or similar food management certification within 30 days of hire.
• Valid driver license and approved driving record.
• Must be at least 21.
• 2+ years of gift/fashion purchasing experience.
• Associate’s degree or higher.
• Knowledge of resort operations.

Responsibilities

• Interview, hire, train, and terminate staff members, including store supervisors and assistants.
• Prepare weekly schedules for all retail locations.
• Coordinate with Operations and Merchandising to optimize product placement and pricing.
• Manage and maintain POS system software.
• Perform duties from Retail Associate to Store Supervisor, including inventory control.
• Develop and implement training programs for Retail staff.
• Other duties as assigned by management.

Skills

Management experience

Customer service

Communication skills

Attention to detail

POS knowledge

Microsoft Office

ServSafe certification

Driver's license

Education

Associate’s degree or higher

Tools

POS system software

Job description

Massanutten Resort in McGaheysville, VA is seeking a Retail Operation Assistant Manager to oversee staffing, scheduling, training and product mix for multiple retail locations. The role supports the Retail Operations Manager and focuses on delivering excellent guest service while managing pricing and inventory across locations.

Responsibilities include interviewing, hiring, training staff, maintaining POS systems, and coordinating with vendors and regional tradeshows to optimize product