Retail Operations Manager

Michael's; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated retail leader to enhance operational processes and drive sales in a vibrant store environment. This role involves leading a team to ensure a customer-centric shopping experience while maintaining high standards in inventory management and visual merchandising. You'll play a crucial part in achieving key performance indicators and fostering a positive work culture. If you are passionate about retail and enjoy mentoring others, this opportunity offers a chance to make a significant impact in a creative and dynamic setting.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management and leading teams.
• Strong skills in inventory management and customer service.

Responsibilities

• Lead operational processes to deliver sales and profits.
• Manage inventory and merchandise operations effectively.
• Train and coach team members to achieve results.

Skills

Retail management leadership experience

Inventory management

Customer service

Visual merchandising

Job description

Store - OMAHA-CENTRAL, NE

Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer-centric shopping experience. Deliver friendly customer service.

Major Activities

1. Assist Store Manager in planning and supporting the scheduling and execution of store workload.
2. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
3. Support and participate in truck unload and stocking processes to ensure standards are followed and completed within budget.
4. Achieve KPIs; manage your team to achieve their role KPIs.
5. Manage visual merchandising standards and execution of feature space and seasonal layouts.
6. Manage and execute inventory management and merchandise operations, including Omni-channel processes.
7. Manage and execute shrink and safety programs.
8. Train, observe, and coach the team to achieve results; participate in performance management; support talent development; utilize leadership competencies for self-development.
9. Interact with others respectfully; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model.
10. Serve as Manager on Duty (MOD).
11. Acknowledge customers, help locate products, and provide solutions.
12. Cross-train in Custom Framing selling and production.
13. Assist with Omni-channel processes.

Other duties as assigned

Preferred Experience

• Retail management leadership experience

Physical Requirements

• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting; climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Applicants in the U.S. must satisfy legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the leading destination for all things creative.

We prioritize the wellbeing of our teams with benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.