Retail Operations Manager

Michaels Stores; Omaha (NE); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to lead operational processes in a dynamic retail environment. This role involves managing a team to deliver exceptional customer service while ensuring effective inventory management and adherence to company policies. You will be responsible for achieving key performance indicators and maintaining visual merchandising standards. With a focus on creativity and customer satisfaction, this position offers a unique opportunity to make a significant impact in a vibrant retail setting. Join this forward-thinking company and help fuel the joy of creativity!

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management leadership is essential.
• Strong customer service skills required.

Responsibilities

• Lead operational processes to deliver sales and profits.
• Manage inventory and ensure a customer-centric shopping experience.

Skills

Retail management leadership

Inventory management

Customer service

Visual merchandising

Job description

Join to apply for the Retail Operations Manager role at Michaels Stores

Location: Store - OMAHA-CENTRAL, NE

Lead the operational processes to deliver sales and profits while protecting assets. Ensure a well-merchandised and in-stock store by leading inventory management. Manage a team to provide a customer-centric shopping experience and friendly service.

Major Activities

1. Assist Store Manager in planning, scheduling, and executing store workload.
2. Ensure adherence to SOPs, company policies, and legal requirements; manage store conditions and results.
3. Support truck unloading and stocking processes within budget.
4. Achieve KPIs; manage team to meet their KPIs.
5. Manage visual merchandising standards and seasonal layouts.
6. Oversee inventory management, merchandise operations, and Omni-channel processes.
7. Implement shrink and safety programs.
8. Train, coach, and participate in performance management of team members.
9. Promote positive interactions and serve as Manager on Duty (MOD).
10. Assist customers, locate products, and provide solutions.
11. Cross-train in Custom Framing sales and production.
12. Support Omni-channel processes.

Other Duties as Assigned

Preferred Experience

• Retail management leadership experience

Physical Requirements

• Ability to stand for long periods, move throughout the store, and perform physical tasks including lifting and reaching.
• Assistive measures available upon request for physical accommodations.

Work Environment

• Public retail store setting with climate-controlled areas; some outdoor work and work hours including nights, weekends, and early mornings.

For U.S. applicants, compliance with legal requirements is necessary.

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.