Retail Operations Manager

Snif

New Jersey

Remote

USD 85,000 - 110,000

Full time

6 days ago

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Benefits offered by this job

Medical, Dental and Vision insurance

401K with company match

Paid Parental Leave

Flexible vacation and PTO

Remote/virtual work

Snif product on us

Job summary

Snif is expanding its retail operations presence and seeks a hands-on Retail Operations Manager. You will own retail order execution from receipt to invoicing, coordinate with Procurement, Inventory, Finance, and fulfillment partners, and drive on-time delivery while resolving exceptions.

This role reports to the VP of Operations and supports multiple distribution centers as Snif grows its national retail footprint.

Qualifications

3+ years of wholesale order management, retail operations, or customer operations within a consumer products business.
Experience managing national retailer orders from receipt through delivery and invoicing with cross-team coordination.
Experience supporting multiple distribution centers and meeting retailer routing and compliance requirements.
Hands-on experience monitoring EDI transactions and resolving operational errors with providers.

Responsibilities

Own daily order management across retail channels (Ulta, Ulta International, Amazon, etc.).
Coordinate with fulfillment providers to meet retailer requirements for order confirmation, routing, labeling, and shipping documents.
Prepare and submit accurate invoices; reconcile quantities; resolve discrepancies with Finance.
Own readiness for new retailer/item launches with documented workflows and handoffs across teams.
Maintain accurate order records and reporting by retailer and distribution center; drive process improvements.

Skills

Wholesale order management

Retail operations

Cross-functional collaboration

Attention to detail

Effective communication

Process improvement

Problem solving

Tools

Excel/Google Sheets

EDI monitoring

ERP systems

Job description

About Us

Snif is setting the new standard in fine fragrance. The search for high-quality scented products should be simple, accessible, and fun. We bring our customers what they want to smell and develop new, unexpected ways for them to incorporate fine fragrance into their daily routines.

Every scent we develop is designed to be an immersive experience. From the name, packaging design, and creative campaigns to someone’s first spray, we want them to see and smell the quality behind every release. Our formulas are always made with top-shelf ingredients and are genderless, non-toxic, vegan, and cruelty‑free.

Snif and its sub‑brands are sold on our DTC site Select products can also be found at Ulta Beauty and on Amazon. We’ve been featured across notable press outlets including Forbes, Fast Co., WWD, Vogue, Allure, Cosmopolitan, NY Mag, Harper’s Bazaar, and more. Additionally, we’re backed by some of the most revered investors in the consumer goods space.

We’re a lean team that’s expanding quickly, and we’re looking for someone who believes in our vision to shift the way people experience scents.

The Role:

As Retail Operations Manager, you will own how our retail orders move from receipt through fulfillment, delivery, and invoicing as we expand our distribution. Success means orders are processed accurately, shipment and invoice requirements are met, and exceptions are resolved early enough to protect retailer commitments.

You will be Snif’s primary owner for retail order execution, responsible for keeping each order moving, resolving operational exceptions within agreed guidelines and escalating inventory allocation, commercial, or spending decisions that require approval. You will work closely with Sales, Procurement and Inventory, Finance, and our manufacturing and fulfillment partners to make sure requirements are clear and commitments are met.

This is a hands‑on individual‑contributor role. When inventory is short, an EDI document is rejected, or a shipment is at risk, you will identify the issue early, bring the right partners together, and drive it to resolution.

As Snif expands its retail distribution, you will help shape the processes, reporting, and tools the business relies on, working directly with the VP of Operations to improve how we serve our retail partners.

This role will report directly to the VP of Operations.

While we are based in New York City, we operate as a remote team. This job may require travel ~10-20% of the time depending on business needs.

What You’ll Do:

Order Management and Inventory Coordination

Own daily order management across our retail channels, including Ulta, Ulta International, Amazon, and future distribution expansion
Validate incoming purchase orders against approved item data, pricing, quantities, inventory availability, and delivery requirements; resolve discrepancies before confirming orders
Partner with Procurement and Inventory to identify shortages, execute agreed fulfillment priorities, and communicate risks with recommended actions

Fulfillment and Retailer Requirements

Coordinate with fulfillment providers to meet retailer requirements for order confirmation, routing, labeling, shipping documentation, pickup, and delivery
Monitor EDI transactions and retailer portals, resolve missing or rejected documents, and verify that required order, shipment, and invoice information has been successfully received

Invoicing and Chargebacks

Prepare and submit accurate invoices, reconcile ordered, shipped, and invoiced quantities, and partner with Finance to resolve discrepancies and deductions
Investigate operational chargebacks, prepare dispute documentation, track deadlines, and address recurring causes

Retail Launch Readiness

Own retail order‑execution readiness for new retailer and item launches, including operational data checks, test orders, documented workflows, and clear handoffs with Commercialization, Sales, Procurement and Inventory, and fulfillment partners

Reporting and Process Improvement

Maintain accurate order records and reporting by retailer and distribution center, with clear deadlines, shipment status, exceptions, and next actions
Improve procedures, service reporting, and backup coverage; simplify or automate repetitive work and verify that changes improve accuracy and reliability

What You’ll Bring:

3+ years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products business
Experience personally managing national retailer orders from receipt through delivery and invoicing, including resolving exceptions across internal teams and fulfillment partners
Experience supporting multiple distribution centers and meeting retailer routing and compliance requirements
Hands‑on experience monitoring EDI transactions, diagnosing operational errors, and working with providers to resolve them
Experience working directly with third‑party warehouses and transportation partners on fulfillment and delivery issues
Strong Excel or Google Sheets skills, including reconciling order, inventory, shipment, and invoice data
Sound judgment when priorities compete, with the ability to explain risks, recommend actions, and recognize when a decision requires approval
Clear communication, careful attention to detail, and consistent follow‑through
Examples of improving an operating process, with a clear explanation of your contribution and the resulting change in accuracy, service, or manual effort

Bonus Points:

Experience in beauty, fragrance, personal care, or home products
Familiarity with OpenText, ShipIQ, Partners Online, or comparable retailer systems; experience improving workflows through ERP systems or automation
Proficiency in LLMs (e.g., Claude, GPT)
Experience supporting new retailer launches or managing Amazon fulfillment alongside national wholesale accounts

What You’ll Get