Retail Operations Manager

Sodexo; New Haven, Northern (CT, KY); On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care

401(k) Plan with Matching Contribu­t­i

Paid Time Off and Company Holidays

Career Growth Opportunities and Tu­iti

Job summary

Sodexo is seeking a Retail Operations Manager at Yale New Haven Hospital in New Haven, CT. You will lead five retail locations, five managers, and 100 union employees, driving operational excellence, customer satisfaction, and team development.

Reporting to senior leadership, you will manage people, set direction, and deploy resources, shaping team performance and customer experience while upholding all safety standards in a fast-paced healthcare retail environment.

Qualifications

• Education: High school/GED or Associate’s degree or Bachelor’s degree.
• Management Experience: 0-3 years.
• Related Experience: 0-3 years.

Responsibilities

• Lead five retail locations, five managers, and 100 union employees while driving operational excellence, customer satisfaction, and team development.
• Oversee daily operations, manage priorities, and ensure smooth POS/cash handling processes.
• Partner with vendors to maintain product flow and compliance; drive merchandising and marketing initiatives.
• Uphold sanitation and safety standards and coach teams to high performance.

Skills

Cash handling

POS systems

Customer service

Time management

Team coaching

Operational leadership

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Job description

Sodexo is seeking a Retail Operations Manager at Yale New Haven Hospital in New Haven, CT

Reporting to senior leadership, the Retail Operations Manager will Lead five retail locations, five managers, and 100 union employees while driving operational excellence, customer satisfaction, and team development.

About the job

This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You’ll play a hands‑on role in shaping both team performance and customer experience.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted‑line or matrixed management.

Pay Range: $89250 - $115500

What’s in it for you

• You’ll drive daily operations to deliver smooth, efficient, and high‑impact retail experiences
• Lead, coach, and grow a motivated team of frontline staff and supervisors
• Build strong connections with customers and ensure their needs are met with care and consistency
• Manage cash handling procedures and ensure POS systems are running accurately and efficiently
• You’ll partner with vendors to keep products flowing and compliance on track
• Bring merchandising and marketing strategies to life, keeping displays fresh and engaging
• Champion a safe, clean, and organized space by upholding all sanitation and safety standards

What you’ll bring

• A sharp eye for detail and a passion for delivering consistent, customer‑first service
• Solid experience managing cash handling processes and POS systems with accuracy and accountability
• Strong time management skills with the ability to plan, prioritize, and adapt in a fast- paced environment
• A track record of coaching and developing high‑performing teams to achieve operational excellence
• Creative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagement

Requirements

• Education Requirement: High school/GED or equivalent or Associate’s degree or
• Bachelor’s degree
• Management Experience: 0-3 years
• Related Experience: 0-3 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fair and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process.