Retail Manager 2

Sodexo; Paramus, Northern (NJ, KY); On-site; USD 59,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Retail Dining Manager 2 for Bergen New Bridge Medical Center in Paramus, NJ to lead retail food service operations. You will oversee the main café and catering operations, guiding a team of about 15 frontline employees in a fast-paced environment serving roughly 3,000 meals daily.

The role emphasizes hands-on leadership, driving customer satisfaction, proper cash handling, and adherence to sanitation and safety standards while maintaining a high-quality guest experience.

Qualifications

• Must have high school diploma or GED.
• Experience in frontline retail or food service is beneficial.

Responsibilities

• Lead approximately 15 frontline employees and oversee the main café and catering operations.
• Drive customer satisfaction and ensure high-quality service.
• Manage cash handling procedures and ensure POS accuracy.
• Uphold sanitation and safety standards and maintain a clean, organized space.

Skills

Team leadership

Cash handling

Customer service

Time management

Coaching

Education

High school/GED or equivalent

Tools

POS systems

Job description

Sodexo is seeking a Retail Dining Manager 2 for Bergen New Bridge Medical Center in Paramus, NJ. This is an exciting opportunity to lead retail food service operations within one of the largest hospitals in the country.

The Retail Manager will oversee the main café and catering operations, lead approximately 15 frontline employees, and support a high-volume environment serving approximately 3,000 meals daily, with the café generating approximately $70K in monthly revenue

About the job

This role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You’ll play a hands‑on role in shaping both team performance and customer experience.

The role of an individual contributor within the organization focuses on completing specific tasks and projects; contributing directly through their skills and expertise. Performs specialized technical tasks to support operations. Work is primarily achieved independently, however may collaborate with a team.

Pay Range:

$58735 - $76010

What’s in it for you

• You’ll drive daily operations to deliver smooth, efficient, and high-impact retail experiences
• Lead, coach, and grow a motivated team of frontline staff and supervisors
• Build strong connections with customers and ensure their needs are met with care and consistency
• Manage cash handling procedures and ensure POS systems are running accurately and efficiently
• You’ll partner with vendors to keep products flowing and compliance on track
• Bring merchandising and marketing strategies to life, keeping displays fresh and engaging
• Champion a safe, clean, and organized space by upholding all sanitation and safety standards

What you’ll bring

• A sharp eye for detail and a passion for delivering consistent, customer-first service
• Solid experience managing cash handling processes and POS systems with accuracy and accountability
• Strong time management skills with the ability to plan, prioritize, and adapt in a fast‑paced environment
• A track record of coaching and developing high-performing teams to achieve operational excellence
• Creative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagement

Requirements

• Education Requirement: High school/GED or equivalent
• Related Experience: 1 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.