Retail Operations Manager

Big Green Egg, Inc.; Atlanta (GA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to elevate the brand experience at their flagship retail store and culinary center. This dynamic role involves overseeing store operations, managing budgets, and creating engaging culinary programming. The ideal candidate is a strategic thinker with a passion for grilling and a proven track record in retail management. Join a company committed to fostering an inclusive workplace and delivering memorable customer experiences that can scale globally. If you're ready to lead a team and drive success in a vibrant environment, this opportunity is perfect for you.

Qualifications

• Strong understanding of retail operations and inventory management.
• Excellent leadership and team-building skills are essential.

Responsibilities

• Oversee daily operations of the retail store, culinary center, and brand museum.
• Develop policies to enhance customer experience and optimize performance.
• Manage budgets and financial performance for retail operations.

Skills

Leadership Skills

Retail Operations Management

Customer Service

Budget Management

Communication Skills

Team Building

Strategic Thinking

Passion for Cooking

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Retail Management

Job description

As the Retail Operations Manager, you will oversee and elevate the brand experience for our flagship retail store, culinary center, and soon-to-be-relaunched brand museum at Big Green Egg HQ. You will ensure operational excellence, create and document retail best practices, develop culinary center programming, and deliver memorable customer experiences that can then scale to the thousands of retailers who carry Big Green Egg around the world.

This position requires a strong operational retailer with a passion for grilling, strong leadership skills, and a proven track record in retail management and team development.

Responsibilities

Store Operations Management

• Develop and implement policies and procedures to optimize store performance and enhance the overall customer experience.
• Track and meet top-line and bottom-line revenue goals for both retail store and culinary center.
• Oversee the day-to-day operations of the flagship store, culinary center, and brand museum.
• Ensure efficient and smooth store operations, including inventory management, sales transactions, and customer service.
• Allocate responsibilities, maintain shift schedules, and supervise personnel to ensure productivity and teamwork.
• Provide coaching, training, and performance feedback to team members to foster growth and development.
• Maintain a positive and collaborative work environment that encourages employee engagement and motivation.

Budget Management

• Develop and manage budgets for retail operations, including staffing, inventory, merchandising, and marketing expenses.
• Monitor expenses and financial performance to achieve revenue and profitability targets.
• Identify opportunities for cost-saving initiatives and revenue growth.

Culinary Center Programming

• Create & execute a culinary center calendar, including cooking classes, demonstrations, and special events.
• Work with culinary instructors, guest chefs, and volunteers to create engaging experiences for customers.
• Oversee the day-to-day operations of the culinary center, including purchasing, inventory control, and equipment maintenance.
• Document best practices for culinary events and demos to share with the distributor and dealer network.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred).
• Strong understanding of retail operations, including inventory management and customer service.
• Excellent leadership and team-building skills.
• Exceptional communication and interpersonal skills.
• Strategic thinker with a results-driven mindset.
• Proficiency in budget management and financial analysis.
• Passion for cooking and outdoor grilling (preferred).

Physical Work Requirements

Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects...

Our Pledge to Fostering an Inclusive and Safe Workplace

Big Green Egg pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.