Retail Operations & Logistics Specialist

Shelby American, Inc.; Newark (DE); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Operations & Logistics Specialist to enhance supply chain processes and manage inventory effectively. This role is pivotal in coordinating logistics, ensuring timely deliveries, and improving retail operations. The ideal candidate will possess strong analytical and problem-solving skills, a keen attention to detail, and the ability to thrive in a fast-paced environment. Join a respected name in the wine industry, where you can contribute to a rich legacy while enjoying comprehensive benefits and a supportive workplace culture. If you have a passion for logistics and customer service, this opportunity is perfect for you.

Benefits

Comprehensive medical coverage

Dental coverage

Vision coverage

401(k) program

Generous vacation accrual

Paid holiday schedule

Wine discounts

Qualifications

• Knowledge of wine and spirits industry is a plus.
• Experience in retail operations, logistics, or supply chain management.

Responsibilities

• Optimize supply chain processes and support inventory management.
• Coordinate logistics and streamline operational workflows.
• Provide excellent customer service and fulfill orders.

Skills

Analytical Skills

Problem-Solving

Detail-Oriented

Communication Skills

Customer Service

Education

Bachelor’s degree in business, supply chain management, or related field

Tools

Microsoft Office Suite

Job description

Description

Acker, the oldest and most respected wine shop in America, is hiring for a Retail Operations & Logistics Specialist. This role is responsible for optimizing supply chain processes and supporting inventory management within the retail operations department. The Retail Operations & Logistics Specialist plays a key part in coordinating logistics, streamlining operational workflows, and improving overall retail movement.

Duties and Responsibilities

Logistics:

• Run and monitor reports of pending shipments, ensuring deadlines and ship dates are adhered to.
• Work with the auction logistics department on timing of container shipments and dedicated delivery runs.
• Work with the NYC retail team to schedule deliveries locally in the NYC area.
• Coordinate with third party companies for pickups from the warehouse.
• Provide shipping quotes and labels internally for sales reps and NYC operations team.
• Contact couriers as needed regarding any issues or changes.
• Reach out to clients as needed who have inventory ready to be shipped.
• Coordinate monthly and quarterly shipments for the Acker Wine Club subscriptions.

Inventory:

• Account for inventory transfers between the DE warehouse, VC warehouse, and NYC retail store via data entry.
• Conduct regular audits of retail inventory in the warehouse and investigate any issues or discrepancies.
• Submit transfer requests and paperwork (inbounds and outbounds) to the warehouse team, send final manifest emails.
• Bin out and transfer new stock that arrives at the warehouse.

Customer Service:

• Provide excellent customer service when interacting with clients.
• Work with sales representatives to ensure all clients’ needs are met.

Orders:

• Fulfill pre-arrival orders as they become fulfillable with newly arrived stock.
• Work with Acker Storage team on incoming orders destined for Acker Storage.
• Update order notes in the system for all shipments and transfers.
• Monitor relevant sales batches in the system for orders needing attention.
• Monitor warehouse progress on the picking and staging of orders.

Requirements

• Some knowledge and/or a deep passion for the wine and/or spirits industry is a plus.
• Excellent analytical and creative problem-solving skills, with the ability to analyze problems, propose sound solutions and/or make recommendations and take action.
• Must be exceptionally detail-oriented, and able to see the big picture.
• Demonstrated ability to work effectively, efficiently, and independently, following through on assignments with minimal direction and supervision.
• Must be able to work in a fast-paced environment and be able to work extended hours when needed.
• Excellent written and verbal communication skills.
• Strong knowledge of Microsoft Office Suite.

Education

• Bachelor’s degree in business, supply chain management, or related field (preferred).
• Experience in retail operations, logistics, or supply chain management.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• May require occasional travel to retail or warehouse locations.
• Ability to lift up to 50 pounds for short durations.

About Acker

Established in 1820, Acker is the oldest wine shop in America and the world’s largest fine and rare wine auction house. Since third generation wine merchant John Kapon, Chairman of Acker, started the auction business in 1998, the house has gained worldwide recognition. Acker offers a vast array of services, including cellar consultations, a deep retail inventory of fine and rare wine for immediate sale, first-class wine education amenities, and fine and rare wine auctions.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Company Sponsored Life, AD&D, and LTD benefits.
• 401(k) program with discretionary employer contribution.
• Generous vacation accrual and paid holiday schedule.
• Wine discounts & more.

Acker Merrall & Condit Co and its subsidiaries are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodation for disability is provided to applicants and employees in accordance with applicable law.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.