Retail Operations Leader | Team Growth & Client Success

Bethyl Laboratories, Inc; Cedar Lake (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Vision/Dental insurance

Voluntary FSA

Life insurance

Disability insurance

Charitable involvement

Advancement opportunities

Job summary

Five Star Breaktime Solutions is seeking a Retail Team Manager to lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants, driving best-in-class retail operations and client satisfaction.

You will oversee route operations, merchandising, and financial performance while fostering accountability and service excellence across markets; travel to client sites is required.

Qualifications

• Bachelor's degree and two year's related experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and clean driving record.
• Must be able to consent to a drug screen and pre-employment background check.
• Must be able to lift 50 pounds.
• Ability to lift, bend, stoop, and reach throughout the route.
• Must be 21 to meet DOT requirements.
• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Responsibilities

• Lead, train, and develop retail teams to deliver exceptional service, product presentation, and client satisfaction.
• Ensure compliance and execution of company merchandising standards, plan-o-grams, and promotional initiatives.
• Visit client accounts regularly to assess performance, address needs, and strengthen customer relationships.
• Monitor and analyze retail financial reports to manage spoilage, sales accuracy, and labor costs.
• Oversee retail installations, conversions, and grand opening events in new and existing markets.
• Plan, assign, and evaluate daily work activities, including scheduling, labor allocation, and performance reviews.
• Maintain inventory control and ensure product freshness and visual merchandising compliance.
• Partner with other Retail Team Managers to improve route efficiency, share best practices, and optimize resources.
• Ensure adherence to company policies, safety standards, and all regulatory requirements.
• Collaborate with cross-functional leaders to identify business growth opportunities and improve profitability.
• Maintain fleet vehicles, equipment, and facilities in safe, clean, and operational condition.
• Serve as the primary point of contact for customer concerns, resolving issues with professionalism and urgency.

Skills

Leadership

Team management

Merchandising

Education

Bachelor's degree or equivalent

Job description

Five Star Breaktime Solutions is seeking a Retail Team Manager to lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants, driving best-in-class retail operations and client satisfaction.

You will oversee route operations, merchandising, and financial performance while fostering accountability and service excellence across markets; travel to client sites is required.