Retail Operations Leader — Team & Customer Experience

Euromarket Designs Inc.; Austin (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Euromarket Designs Inc. is seeking a Team Leader – Operations to oversee merchandise flow, store operations, and inventory replenishment, while supporting Assistant Store Leaders.

You will lead merchandising and stock teams, manage back-of-house standards, and protect margins through effective product handling. This role requires strong communication, coaching, and the ability to work a full-time flexible schedule including nights, weekends, and holidays.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence
• Support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Customer service

Retail leadership

Coaching

Time management

Communication

Mentoring

Tools

Microsoft Office

Google Apps

Tablet devices

Job description

Euromarket Designs Inc. is seeking a Team Leader – Operations to oversee merchandise flow, store operations, and inventory replenishment, while supporting Assistant Store Leaders.

You will lead merchandising and stock teams, manage back-of-house standards, and protect margins through effective product handling. This role requires strong communication, coaching, and the ability to work a full-time flexible schedule including nights, weekends, and holidays.