Retail Operations Leader – Pets & Inventory

PetSmart Store Support Group, Inc.; MIDDLETOWN (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits*

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart in Middletown, OH is seeking a Retail Operations Manager to lead store operations, merchandising, inventory control, and pet care programs. You will open or close the store, supervise team members, and drive financial results in alignment with PetSmart's values.

The role emphasizes people leadership, coaching, scheduling, and ensuring safe, clean environments for pets and customers, with a focus on delivering a superior store experience and operational excellence.

Qualifications

• Experience leading retail teams and managing store operations.
• Proven ability to recruit, interview, and coach associates.
• Oversee inventory management, pricing and planogram execution.
• Ensure safe and healthy environment for store-owned pets.

Responsibilities

• Participates in employment decisions such as recruiting, interviewing, and coaching.
• Facilitates the associate experience and supports associate development; including onboarding, reviews, labor management, mentoring, and coaching for accountability.
• Address and administer associate complaints and grievances.
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs.
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.).
• Validates completion of assigned operational messages and engagement video compliance.
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
• Recognizes and celebrates associates driving overall associate engagement.
• Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance and care for sick store-owned pets.
• Accountable for inventory management and pricing processes, including receiving, stocking, counts, and planner/planogram sets in a timely and organized manner.
• Evaluates operations and seeks opportunities to continuously improve experiences and services.

Skills

People Leadership

Staffing & Training

Inventory Control

Operational Excellence

Job description

PetSmart in Middletown, OH is seeking a Retail Operations Manager to lead store operations, merchandising, inventory control, and pet care programs. You will open or close the store, supervise team members, and drive financial results in alignment with PetSmart's values.

The role emphasizes people leadership, coaching, scheduling, and ensuring safe, clean environments for pets and customers, with a focus on delivering a superior store experience and operational excellence.