Retail Operations Leader: People, Performance & Compliance

WHSmith North America; Detroit (MI); Vor Ort; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

WHSmith North America is seeking an Operations Delivery Manager to lead field operations, drive performance, and ensure customer experience across stores in the Detroit area. You will partner with store leadership to execute standards, controls, and promotions.

You will coach and develop store teams, analyze performance data, and drive continuous improvement in inventory, compliance, and service. Evening/weekend availability is required to meet store needs.

Aufgaben

• Coach store leaders and teams on operations, customer service, sales behaviors, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and development.
• Support onboarding, succession planning, and leadership growth.
• Partner with the Multi-Unit Manager to strengthen team performance and readiness.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify opportunities and risks.
• Execute action plans that improve performance and operational consistency.
• Strengthen operational standards, controls, merchandising, and store routines.
• Provide performance insights and recommendations to leadership.
• Support compliance, audits, loss prevention, health and safety, and operational controls.
• Identify risks, drive corrective actions, and resolve recurring issues through cross-functional partnerships.
• Drive adoption of promotions, product launches, technology rollouts, and new initiatives.
• Monitor results, coach teams, and share insights to support continuous improvement.

Jobbeschreibung

WHSmith North America is seeking an Operations Delivery Manager to lead field operations, drive performance, and ensure customer experience across stores in the Detroit area. You will partner with store leadership to execute standards, controls, and promotions.

You will coach and develop store teams, analyze performance data, and drive continuous improvement in inventory, compliance, and service. Evening/weekend availability is required to meet store needs.