National Field Operations Delivery Leader

WHSmith North America; New York (NY); On-site; USD 87,000 - 97,000; Full time

Job summary

WHSmith North America seeks an Operations Delivery Manager Designate to provide specialized operational expertise, deployment support, coaching, and hands‑on intervention across multiple properties in North America, including airport locations.

You will partner with Regional Directors, Divisional Sales & Operations Managers, and Multi-Unit Managers to improve operational execution, inventory accuracy, compliance, and leadership capability, with extensive travel up to 75% to support initiatives

Qualifications

• Bachelor's degree in business, Management, Hospitality, Retail Operations, or related field.
• 5-8 years of progressive leadership experience in retail, hospitality, travel retail, airport operations, or other high-volume customer-facing environments.
• Proven multi-unit leadership experience with accountability for sales, profitability, operational performance, compliance, and people leadership.

Responsibilities

• Partner with Multi-Unit Managers to strengthen operational execution across assigned properties through targeted coaching, operational assessments, and hands-on support.
• Evaluate operational performance using business analytics, inventory reporting, audit results, compliance assessments, shrink data, and financial metrics to identify root causes, prioritize operational risks, and develop corrective action plans that improve sustainable business performance.
• Lead initiatives that strengthen inventory integrity, receiving, transfers, stockroom organization, merchandising standards, asset protection, food safety, health & safety, and regulatory compliance.
• Deliver structured coaching, field training, and operational development that builds leadership capability and strengthens execution across all levels of the organization.
• Deploy to high-risk, underperforming, or transitioning properties to stabilize operations, improve execution, prepare for regulatory inspections, support physical inventories, execute operational recovery plans, and ensure readiness for major commercial events and strategic initiatives.
• Partner with Field Operations, Central Operations, Profit Protection & Risk Management, Finance, Commercial, Facilities, and People teams to identify opportunities, implement operational improvements, support enterprise projects, and ensure consistent execution of company standards across all operating formats.
• Serve as an enterprise deployment resource, providing flexible operational support across multiple regions, business formats, and strategic initiatives.

Education

Bachelor's degree in business, Management, Hospitality, Retail Operations, or related field

5-8 years of progressive leadership experience in retail, hospitality, travel retail, airport operations, or other high-volume customer-facing environments

Proven multi-unit leadership experience with accountability for sales, profitability, operational performance, compliance, and people leadership

Tools

Microsoft Office

LMS

operational reporting and analytics tools

Job description

WHSmith North America seeks an Operations Delivery Manager Designate to provide specialized operational expertise, deployment support, coaching, and hands‑on intervention across multiple properties in North America, including airport locations.

You will partner with Regional Directors, Divisional Sales & Operations Managers, and Multi-Unit Managers to improve operational execution, inventory accuracy, compliance, and leadership capability, with extensive travel up to 75% to support initiatives