Retail Operations Leader — Elevate Customer Experience

LVMH; Honolulu (HI); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Honolulu is seeking an Operations Leader for HI-Kahala to drive store operations, inventory management, and visual merchandising while delivering an exceptional client experience.

The role requires leading the operations team, coaching staff, and ensuring adherence to Sephora standards in a dynamic retail environment. Full-time, hourly position with peak-hour availability and weekend coverage may apply.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and ensuring operational standards.
• Drive brand presentation through visual merchandising, events, and store upkeep to support sales.
• Support client experience by delivering exceptional service and helping meet store goals.
• Coach and develop team members, teaching operational processes, selling behaviors, and performance metrics.
• Foster inclusivity and teamwork by promoting a culture of openness and accountability.
• Uphold Sephora standards and create a safe, enjoyable shopping experience for all.

Skills

Leadership

Retail Operations

Team Coaching

Job description

Sephora in Honolulu is seeking an Operations Leader for HI-Kahala to drive store operations, inventory management, and visual merchandising while delivering an exceptional client experience.

The role requires leading the operations team, coaching staff, and ensuring adherence to Sephora standards in a dynamic retail environment. Full-time, hourly position with peak-hour availability and weekend coverage may apply.